Leading teams is at the root of executing strategy. Without people, it’s impossible to accomplish the mission of the organization. In this session participants will hone their skills in setting and communicating SMART goals, being an effective coach, and providing constructive feedback. We will also expand on the importance of delegation and develop action plans allowing team members to feel empowered and valued and not demotivated and micromanaged.
Note: This session is only open participants of the Senior Leadership Development Institute.
PROGRAM INFORMATION
This virtual program is being offered by SBS CyberSecurity. This seminar is designed to provide training on evolving cybersecurity threats and what your bank should do to build a strong Information Security Program that helps protect against these threats. We will identify components of a comprehensive Information Security Program that enables successful IT Examinations and minimizes your risk against real-world threats. This seminar will walk attendees through various FFIEC, FDIC and OCC resources, as well as other best practices. We will also review some timely hot-stove topics, including Pandemic Preparedness, Managed Service Providers, and creating a Culture of Security at your institution.
This event will be recorded so registrants can watch at a later date if unable to attend live.
Agenda:
8:30 AM – Event Lobby Opens
8:50 AM – Welcome & Housekeeping
9:00 AM – Modern Cybercrime Trends
10:00 AM – 10-Minute Break
10:10 AM – Pandemic Planning, Business Continuity and Remote Working
11:10 AM – 10-Minute Break
11:20 AM – Managing Your Managed Service Provider – 12 Questions to Ask Your MSP
12:00 PM – 45-Minute Lunch Break
12:45 PM – Information Security Program Components, including: IT Risk Assessment, Vendor Management, Business Continuity, Cybersecurity (Organizational) Risk Assessment
2:10 PM – 10-Minute Break
2:20 PM – Cybersecurity Culture and Training Programs
3:00 PM – 10-Minute Break
3:10 PM – SBS Panel Discussions + Q&A
3:30 PM – Event Concludes
4:00 PM – Event Lobby Closes
Due to COVID-19, this training will now be virtual.
A link with login information will be sent to attendees prior to the start of the program.
PROGRAM INFORMATION
We are proud to be partnering with VeriLeaf on this Forum! This program will cover:
- Hemp: What’s the Opportunity – Why are these businesses such an attractive option for institutions? This session will answer that question and more. Join a FinTech expert and the COO of a North Carolina bank launching a national hemp program as they review the evolution of industrial hemp, including an analysis into their potential deposit volumes and earnings potential.
- An Update on the Dynamic Legal Landscape – Join an attorney with an expertise in cannabis to navigate through the current status of federal, state and tribal laws relevant to the production, processing, manufacturing and sale of hemp-related products.
- Managing the Risks of Banking Hemp – This interactive discussion will be led by a former OCC examiner, and will include practical tips for onboarding and ongoing due diligence, as well as big-picture guidance for updating your BSA program. This session will include insight into current federal and state banking guidance specific to hemp.
- Profile of a Hemp Customer – Let a real-life hemp entrepreneur take you through the daily life of operating a hemp business. This interactive discussion will provide insight into how to best serve these businesses, and how to ascertain the business is on the up-and-up.
- Panel Q&A – All speakers will be available to answer and discuss audience questions.
SPEAKER INFORMATION
Jessica Caballero, CERP, CRCM – Head of Compliance & Strategy, VeriLeaf
Jessica Caballero began her career as an examiner for the Office of the Comptroller of the Currency (OCC). After leaving the agency, she worked as both a banker and a consultant focused mainly on compliance and risk management in the wake of the Global Financial Crisis. Jessica joined the RegTech space in 2015, working in various roles as a subject matter expert at a large company. Jessica assisted RegTech vendors in create technology solutions which addressed the evolving needs of the financial industry. Jessica is now the Head of Compliance & Strategy for VeriLeaf, a RegTech company focused on bringing efficiencies and automation to cannabis and hemp banking. She is passionate about helping community financial institutions accurately interpret regulation and guidance through web-trainings, whitepapers, workshops and conferences. Jessica earned her bachelor’s degree in business economics from Texas State University in 2008, and has achieved the Certified Enterprise Risk Professional (CERP) and Certified Regulatory Compliance Manager (CRCM) designations from the American Bankers Association.
Justin Fischer – CEO & Co-Founder, VeriLeaf
Justin Fischer has over 20 years of financial technology experience, with a heavy focus on community financial institutions and user experience. Before VeriLeaf, Justin was the founder and principal consultant of Launchy Consulting, which provided MSB and scale consulting to start-ups and financial institutions around the country. Launchy also worked with VC and PE groups for buy-side reviews of emerging technology companies.
Previous to Launchy, Justin served as the CEO and CPO for Student Loan Genius (SLG), a Prudential Financial-backed company with clients such as Voya, John Hancock, and New York Life. Prior to SLG, he served in various executive roles with Q2ebanking, including Senior Vice President of Operations, in the approach to their hugely successful IPO in 2014. Before Q2, Justin worked in the enterprise banking and international payments company S1, where he led senior development teams providing FinTech solutions for large financial institutions and payments processing. Justin was also the co-founder and CTO of CoreTrac, Inc., who developed some of the first CFI CRM and marketing solution software, and was later acquired by Aptean.
Oz Hackett – President & CEO, Open Book Extracts
Oz is a new venture formation and capitalization expert with multiple start-ups built and exited. He is a strategic CFO and GC with deep fundraising (equity and debt) and regulatory experience. He is a graduate of Georgetown and Harvard Law.
Melissa Marshal – EVP & COO, West Town Bank & Trust
Melissa is the current Executive Vice President and Chief Operating Officer for West Town Bank & Trust and West Town Bancorp, overseeing Banking Operations, HR Compliance and IT. She also serves on the ALCO, IT, Compliance and HR Committees of the Bank and previously served as the Bank’s Information Security Officer. Ms. Marsal previously served as the Bank’s Chief Marketing Officer overseeing Sales and Marketing prior to her transition to COO. Melissa graduated from East Carolina University, Greenville, North Carolina in 1992 and was one of the original organizers and founders of Albemarle Bank & Trust assisting in the organizing of the proposed de novo that is now West Town Bank & Trust.
Tyler Russell – Attorney, Ward and Smith
Tyler is passionate about the hemp and cannabidiol (“CBD”) industries, their products, and their people. He co-chairs the firm’s Hemp Law practice group, and he represents clients in all aspects of the hemp and CBD industries – both in North Carolina and beyond. His clients include farmers and growers, processors, extractors, product manufacturers, wholesalers, distributors, and retailers. He also assists clients who are involved in the industry but do not directly “touch the plant” – including brokers, consultants, marketing agencies, lenders and financial institutions, and other suppliers and vendors.
In his hemp and CBD practice, Tyler regularly provides advice and counsel to his clients on Federal, state, and local legal and regulatory compliance matters, and he regularly represents clients in all types of agribusiness, transactional, and corporate deals and agreements within the industry. He is also actively engaged in state-level lobbying and public activism efforts in support of the industry, its companies, and their products. The hemp and CBD industries are unique, and Tyler and the firm’s Hemp Law team are committed to helping the people and businesses within them.
To help stop the spread of the coronavirus, the North Carolina Bankers Association and the American Bankers Association are following the Centers for Disease Control and Prevention’s guidance to limit all gatherings of more than 50 and are canceling the American Mortgage Conference, which was scheduled to take place May 4-6 in Charleston, South Carolina. If you made plans to attend and have questions, please reach out to Blair Jernigan at blair@ncbankers.org.
Good news! Since this program is just around the corner, we’ve extended the early bird discount to 1 week prior.
PROGRAM INFORMATION
This is a live webinar that will promptly begin at 10:00 AM EST. The link for the program and handouts will be emailed to attendees 24 hours before the training commences.
Now more than ever your institution needs a plan to become a digital workplace.
Digital workplace projects promise to transform companies from tired legacy thinking into teams of engaged employees that disrupt their competitors. The COVID-19 crisis has added urgency to digital transformation – companies that can’t operate digitally and remotely are finding it difficult to operate at all.
But, let’s be honest, digital workplace projects have a way of getting off track. In fact Forbes Magazine noted that 84% of digital workplace projects fail. Three of the most frequently sited reasons: not understanding the unique planning process, no plan for change management, and a lack of leadership engagement. This session will dive into an annual digital workplace planning process, what should be included in your roadmap, how to engage leaders and users in the process, and what to consider leaving out. You’ll go beyond technology and into changing how your business thinks about people and about getting work done.
Attendees will take away a framework for planning digital workplaces, a workbook full of ideas, and a process for keeping up the momentum.
SPEAKER INFORMATION
Stay tuned for speaker information!
PROGRAM INFORMATION
This two-day, virtual program will run from 9:00 AM – 4:00 PM EST on each day and is being presented by Focused Results.
With constant change facing our industry, transactions falling, overall visits declining, we must find ways to engage our clients, new clients and the community. We must find ways to deliver better client service in a more efficient manner.
The Universal Banker Crash Course is a two-day, comprehensive program for beginning and new frontline professionals in the branch, who focus on creating a client-friendly environment on a budget. This program will focus on how we deliver the ultimate client experience, streamlining work processes to make things fun for both employees and the client. The program will include group discussion and problem-solving, fresh ideas through presentation, and a case-study.
The goals of the program are:
- To understand the challenges in the banking industry
- Learn about the best user/client experience
- Gain the ability to plan for the impact of technology, artificial intelligence and self-service
- Hone the skills to be an ambassador for the company and learn how to build your personal network
Who should attend? Retail professionals in the branches, or folks wanting to move into the branches. These employees might be new hires, beginning professionals or those with years of experience. Also recommended are those who are emerging frontline retail professionals who want to become more qualified to move laterally or forward in the organization.
SPEAKER INFORMATION
Jennie Sobecki – Owner & CEO, Focused Results
Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.
Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.
PROGRAM INFORMATION
This is a live webinar that will promptly begin at 10:00 AM EST. The link for the program and handouts will be emailed to attendees 24 hours before the training commences.
There is a lot of work for commercial bankers, now more than ever. This class will provide a framework for how to analyze financial statements, along with how to manage and prioritize companies through identifying risk levels with a focus on the current Coronavirus economy.
This class will cover the primary drives and understanding of financial statement analysis. All strong analysts know how to efficiently and confidently navigate through the financials. They understand when something happens and how it affects the financials. They can deliver a clear and concise, verbal and written analysis which steers the direction of a corporate or commercial lending deal. This necessary skill is essential during good economic times when analysts should be able to structure deals and also during economic turns when companies are being hit with challenges.
Specific topics and case studies include:
- Two case studies that target what a commercial banker should be looking at when analyzing a company
- The three types of financial statements
- The Coronavirus economy: What to expect to see in the financials for each upcoming quarter and at year-end of 2020
SPEAKER INFORMATION
David Nicholson – Credit Training, Inc.
David Nicholson started his 22 year corporate and commercial banking career at Fleet Financial Group in Boston, where he completed his formal commercial credit training. Mr. Nicholson has a long successful history of structuring deals in large corporate and middle market worlds, mostly in the C&I space. Mr. Nicholson has been teaching aspects of credit training for over 10 years, while formally establishing a three-month, fully interactive, live credit training program over the past four years. In that span, Mr. Nicholson has successfully taught over 45 financial analysts who work at numerous banks across Massachusetts. Mr. Nicholson and Credit Training, Inc. have been written about in Banker & Tradesman (Cover – 2016), American Banker (2018, 2018) and most recently, the Charlotte Business Journal (2019).
At times, dealing with people can be a challenge. We need to have sticky conversations that no one enjoys delivering or hearing. In this session we will explore personal communication styles and how we can use this perspective to enhance our communication. People can be difficult, but with the right approach conversations don’t have to be confrontational. Through style awareness, “I” statements and strategies to resolve conflict, participants will leave the session savvier in their interpersonal communication.
Note: This session is only open participants of the Senior Leadership Development Institute.
PROGRAM INFORMATION
The NCBA is partnering with the American Bankers Association on a special launch of their Customer Service Representative Certificate. This training is self-paced, with a launch date of Wednesday, May 13. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. The estimated time allotment for this program is 10.5 hours.
This certificate program addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank. Customer Service Representatives (CSRs) conduct basic banking transactions and cross-sell bank products and services. Successful CSRs respond to customer needs with a thorough understanding of retail products and services, and resolve customer problems with knowledge of pertinent bank policies and procedures. In addition to the courses that address sales and customer service, the curriculum also emphasizes business ethics and banking fundamentals. Basic selling and cross-selling are covered as well.
Topics that will be covered are:
- Banking Basics
- Why Quality Customer Service Matters
- Communication Basics
- Online Communication
- Verbal Communication
- Written Communication
- Relationship Sales
- Effective Referrals
- Overcoming Objections
- Various Learner Toolkits
PROGRAM INFORMATION
We are proud to be partnering with FICO on this seminar. Community banks have a unique opportunity to provide a more engaging and relevant deposit experience using existing technologies and the application of proven analytics and decision management capabilities. During this program, registrants will gain insights and guidance to help plan and deliver deposit solutions to win the war on deposits.
This program is designed for individuals who contribute or are responsible for deposit products and customer experience. Data analysts and staff responsible for deposit pricing will also find this session beneficial. Specific topics will include:
- What Do Customers Want in Deposits?
- Results from the 2019 North American Deposit Survey
- Implications for deposit pricing and product design
- Insights to provide improved financial wellness capabilities
- Delivering Value to Consumers Through Deposit Products
- Promotions: behavior-based offers
- Relationship-based value and rewards
- Financial wellness: goal-based savings
- How to Make it Happen
- What data is required
- The role of analytics
- Working with core systems and vendors
- Case studies
- A business case to justify the investment
- Reinventing Overdraft
- Alternatives to the current state
- How to reach the opt-out audience
Who should attend: retail banking, marketing and deposit operations roles.
SPEAKER INFORMATION
Glenn Grossman – Principal Consultant, FICO
Glenn is a Principal Consultant with FICO’s Deposits Practice. In his role Glenn focuses on solutions that address deposit pricing needs to attract and retain customers. Glenn started his career in banking with Bank of America. As an experienced product manager within retail banking he launched products in savings and payments including eight patents related to consumer banking. In recent years his work has focused on banks leveraging analytics and decision technology such as price execution to create value for consumers and increased revenue for financial institutions.
LODGING INFORMATION
The NCBA has secured a discounted rate of $189/night for our attendees at the Raleigh Marriott Crabtree Valley. To secure this discounted rate, please use the link below. To secure a room through the hotel’s website, please use corporate code T1954.
Book your corporate rate for NC Bankers Association
In addition, the NCBA also has a corporate rate at the Raleigh North Hills Hilton, which is $182/night. To secure this discounted rate, please use the link below.