For questions regarding the conference and sponsorship opportunities, please contact Blair Jernigan at blair@ncbankers.org.
Registration questions? Contact McKenna mckenna@ncbankers.org
PROGRAM INFORMATION
The NCBA is partnering with Arnold & Porter on the Bank Notes of 2019 webinar series. This will be a quarterly series of webinars that are offered exclusively to NCBA members addressing regulatory issues that are most relevant to North Carolina banks.
Attendees can either elect to attend webinars a la carte at the $150 registration rate, or they can opt to purchase the entire series (four programs) at the $400 registration rate. All webinars are live programs and will begin at 10:00 am EST on the following days:
- Q2 – Tuesday, April 16
- Q3 – Tuesday, July 16
- Q4 – Tuesday, November 12
Each Bank Notes session will include a report on:
- New Rules and Regulations
- Final Rule on Private Flood Insurance
- Potential Legislative Relief
- Enforcement Actions and Trends
- Summary of Actions
- Emerging Trends
- M&A Activity
- By the Numbers
- De Novo Activity
- 20-Minute Deep Dive into Regulatory Topic for the Quarter
- BSA/AML Compliance in the Wake of Alpine Securities
Session swill be tailored to educate all aspects of banks’ operations (customer relationship personnel, BSA officers, legal, compliance, audit, operations, senior management, and directors). Each session will be 50 minutes, followed by a 10-minute Q&A session. The link will be delivered to attendees 24 hours before the program begins, and each registrant will be provided with an e-book containing the presentation materials and other supporting documents relevant to the discussion.
Speaker Information
Michael Mancusi – Partner, Arnold & Porter
Michael Mancusi represents domestic and foreign banks, credit unions, and other financial services clients in a wide range of state and federal regulatory, compliance, and enforcement matters. He also has substantial experience representing clients in government and corporate internal investigations, including entities subject to anti-money laundering requirements.
Mr. Mancusi counsels clients facing complex corporate governance and structural issues and represents clients before key state and federal bank regulatory agencies, including the Office of the Comptroller of the Currency, the Federal Reserve, the FDIC, the National Credit Union Administration, the Financial Crimes Enforcement Network, the Consumer Financial Protection Bureau, and the Office of Foreign Assets Control.
Kevin Toomey – Associate, Arnold & Porter
Kevin Toomey represents bank and nonbank financial services companies, along with their boards of directors, executives, and senior management, in a wide range of enforcement, regulatory, compliance, and governance matters before the federal and state banking agencies, Department of Justice, CFPB, FinCEN, and OFAC. Mr. Toomey regularly represents clients in investigative proceedings, including navigating internal and government investigations, and advises clients on issues relating to the Bank Secrecy Act and anti-money laundering requirements, consumer protection, the Dodd-Frank Wall Street Reform and Consumer Protection Act, and state and federal banking laws and regulations.
PROGRAM INFORMATION
Stay tuned for additional information!
Confirmed topics include:
- “Protecting Seniors: A Guide to Recognizing and Reporting Suspected Elder Financial Fraud” – This session will discuss recent trends in scams affecting seniors. Speaker Jeb Saunders will also discuss the newly-enacted federal and state regulations which encourage, and require, financial institutions to report suspected elder financial fraud, including S 2155, FINRA Rules 4152 and 2165, and North Carolina Senate Bill 140.
- “Elder Financial Abuse: What Banks Need to Know” – Banks increasingly find themselves on the frontline in the struggle against financial abuse of seniors. This presentation will provide banks with practical steps that they can take to protect themselves and their customers against the growing threat.
- “Reporting to Adult Protective Services in NC” – Find out who, when, and what should be reported to Adult Protective Services, and what can be expected during that process.
- “At Risk Persons & Elder Financial Abuse: Helping Community Awareness” – This session will help attendees understand what elder financial exploitation can look like, and why it can be hard to spot. Who is at risk – your loved ones, your caregivers, your clients or your institution?
SPEAKER INFORMATION
Confirmed speakers include:
Michael Breeding – Senior Examiner, Federal Reserve Bank of Richmond
Mike has been with the Federal Reserve Bank of Richmond since 1996. He began his career as a community bank examiner and is currently working in the Legal Risk Unit for the Federal Reserve Bank of Richmond. For the unit, Mike is a risk specialist for BSA, fraud and fiduciary matters. During his career with the Federal Reserve System, he has participated and overseen complex BSA/AML examinations within Community, Regional and Large Banking Companies, as well as conducted various fraud investigations. He is also an instructor for the FFIEC Fraud Investigations class. Mike holds a Bachelors of Science degree in Business Administration and Finance with a concentration in Accounting from Virginia Commonwealth University.
Ben Davis – Partner, Brooks Pierce
Ben Davis is a regulatory and transactional lawyer. He has advised North Carolina banks on matters involving check negotiation, payments systems, electronic banking, treasury services, credit and debit cards, remote deposit capture services, securities law, financial privacy, consumer protection, and corporate governance. Ben is a partner at the law firm of Brooks, Pierce, McLendon, Humphrey & Leonard, LLP, where he has practiced law since 2002. He received his undergraduate degree from Wake Forest University and his law degree from Yale Law School.
Regina Forest – Global Financial Compliance Executive, Bank of America
Regina Forest is a Global Financial Compliance Executive with Bank of America, who is responsible for their At Risk Persons Investigations Program. Regina is located in Charlotte, North Carolina. She joined Bank of America in 2007 and has held various investigative and management roles within the Mortgage and Loan Fraud Investigations space.
Regina has over 20 years of law enforcement and fraud investigation experience. Prior to joining Bank of America, she was an investigator for HSBC Mortgage Services. Before that, she was a North Carolina licensed Private Investigator and a sworn United States Probation Officer for the Western District of North Carolina. Regina is a Certified Anti-Money Laundering Specialist (CAMS) and is an active member of Association of Certified Anti-Money Laundering Specialists (ACAMS) and the International Associations of Financial Crimes Investigators (IAFCI).
Victor Galloway – Community Affairs Specialist, FDIC
Victor Galloway serves as a Federal Deposit Insurance Corporation (FDIC) Community Affairs Specialist for North Carolina, Virginia and West Virginia. He and the Community Affairs staff assist financial institutions in developing strategies that are responsive to the credit, service and investment needs of their communities. He has several years of Fortune 100 Senior Executive Leadership experience with expertise in working across multiple business channels, public institutions and government agencies. He has consulted with C-Level executives, academic leaders, senior White House staffers, government agencies and congressional members to forge economic development and collaboration among small businesses, major corporations, higher education institutions, and community development practitioners. He is the founder of Influencer, LLC a consulting firm. He is a nationally recognized speaker on social justice and civil rights as well as economic impact of public policies on underserved communities. He has directed and collaborated on research and public policy projects on affordable housing, aging in place, student debts, mortgage lending, racial wealth gaps and racial disparities.
David Lenoir – President & CEO, CRA Partners
David has spent nearly three decades in the financial services industry including eight years as the elected “banker” for Memphis/Shelby County before joining CRA Partners in October 2018. During his time in office, David worked with bank leadership to develop award-winning community outreach programs – Bank on Memphis and the Greater Memphis Financial Empowerment Center – to promote economic stability and increase financial literacy for the over 900,000 residence of Shelby County.
As the CEO of CRA Partners, David’s responsibility is to implement the mission of partnering with community-focused banks to create safe and secure living communities for low-to-moderate income seniors. CRA Partners is committed to protecting seniors physically, virtually and financially. CRA Partners is fortunate to work with over 200 bank partners in more than 35 states who help us accomplish our mission. David graduated from the Culverhouse School of Accountancy at the University of Alabama.
Karey Perez – Adult Programs Representative, NC Division of Aging and Adult Services
Karey Perez is an Adult Programs Representative (APR) for North Carolina’s Division of Aging and Adult Services (DAAS). She possesses over a decade of professional and programmatic experience in social work principles, techniques, and practices which she applies to implement effective and efficient solutions for case work and community issues. She provides oversight and consultation to the 100 county Departments of Social Services (DSS) with expertise in aging and adult social services programs.
As an Adult Programs Representative, she carries frontline responsibility for ensuring the DSS aging and adult services programs are operated in accordance with Federal and State laws, policies and rules adopted by the Social Services Commission, and verifying exceptional service delivery to clients. Her passion for community service is evident in her compassion and empathy while engaged with the individuals she serves.
Jeb Saunders – Assistant Attorney General, Consumer Protection Division of NC Department of Justice
Jeb Saunders is an Assistant Attorney General in the Consumer Protection Division of the North Carolina Department of Justice. His work involves bringing enforcement actions against individuals and companies engaged in elder fraud, home appliance and retail fraud, and tax preparation fraud. Recently, he has also been involved in investigations of pharmaceutical practices concerning drug pricing.
Jeb received his bachelor’s degree from the University of North Carolina at Chapel Hill, where he was a Morehead Scholar. He obtained his law degree and Masters’ degree in English from Duke University, after which he entered private practice. He practiced law in Michigan for 15 years, representing employees in workers’ compensation and civil rights cases. In 2012, he moved back to North Carolina when he accepted his current position as an Assistant Attorney General.
LODGING INFORMATION
The NCBA has secured a discounted rate of $152/night for our attendees at the Sheraton Imperial Hotel. To secure this discounted rate, please use the link below or call the hotel directly at 919.941.5050 and ask for the NC Bankers Association discounted rate.
Please note that attendees are responsible for securing their hotel reservations. The cut-off date for this discounted rate is March 19.
To view program information and to register for the program, please visit ncbankers.org/amc19.
When Registering, Use Referral Code “NCBA” – Please Note This is Not an NCBA Program
The Bank Trainers Conference and Expo is an annual educational event that brings together hundreds of training professionals, representing financial institutions from across the country and beyond. A wide-variety of workshops cover everything from eLearning to Presentation Skills and Managing Change. Un-Paralleled Networking Opportunities with the greatest minds in Learning and Development await you at every turn. An industry-focused and intimate tradeshow will give you the freedom to discuss the latest training solutions and innovations with some of the most respected companies in the training world. All of this, and so much more, can be experienced May 7-9 at the Grand Hyatt Buckhead, an Atlanta Luxury Hotel that will leave you relaxed and re-charged!
Keynote presenters include Ben Nemtin and Honey Shelton.
Specific agenda items include:
- 5 Steps to Make the Impossible Possible
- Project Management for Trainers
- The 21 Core Sales Competencies – Tailor Your Sales Training to the Skills of Top Bankers
- Adding the Spice of Compliance to Your Learning Entree
- Banking on Emotion: Restoring the Human Touch Through Emotive Recognition
- How to Train so People Will Retain
- What’s a Trailer Full of Mis-Matched Socks Got to Do with Learning and Development?
- Set Your Stage: Owning the Room
- Surviving an Active Shooter Situation
- Talent GPS
- 5 Components of Extraordinary Teams
- Improv’ing Learning: Exploring the Power of Purposeful Play
- 15 Reasons Your Coworkers Don’t Like You
- Networking Sessions with Attendees
Time: Day 1, 9 am – 5 pm
Day 2, 8:30 am – 12:00 pm
This session will be followed by the quarterly compliance peer group meeting from 12:00 – 2:30 pm. There is a separate fee to attend the lunch and peer group meeting.
PROGRAM INFORMATION
Patti’s coming back to town to help guide us through the murky waters of compliance updates. You and your compliance team won’t want to miss this informative session! Confirmed topics include:
- Private Flood Insurance Policy Compliance
- Electronic Fund Transfer Act (Regulation E) Updates
- Home Mortgage Disclosure Act (HMDA Updates)
- Expedited Funds Availability Act (Regulation CC) Updates
- Recent Regulatory Actions
SPEAKER INFORMATION
Patti Blenden
Patti Blenden is a dynamic speaker and leader with strong, intuitive management skills, and a deep conviction that “excellence is not optional.” She has extensive experience in working with financial institutions, bank data processors and governmental agencies. Patti has more than 35 years of experience in the financial industry as an entrepreneur and financial institution executive. She is a Certified Public Accountant, skilled regulatory compliance consultant, bank operations specialist, system automation designer and an enthusiastic regulatory compliance instructor who believes in providing real-world solutions ready for immediate implementation.
Patti founded Financial Solutions in 1990 to offer financial institutions complete, cost-effective regulatory compliance solutions, thereby eliminating an institution’s need to rush to increase overhead. The company specializes in providing regulatory compliance assistance for financial institutions through policies, programs, on-site compliance reviews and customized training.
LODGING INFORMATION
The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located two miles away from the NCBA.
Please note that attendees are responsible for securing their hotel reservations. Should you encounter any issues with your reservation, please contact Business Travel Sales Manager, Courtney Quatrara at 919.878.4914 or courtney.quatrara@hiltonraleighnh.com.
PROGRAM INFORMATION
The NCBA is partnering with the Office of the Commissioner of Banks on this program. The agenda is still being developed, but the following topics will be presented:
- Opening Remarks from Commissioner of Banks, Ray Grace
- Regulator Panel
- Core Processor Panel – What to do with All the Data?
- Banker Panel – What Has Worked, and What Hasn’t?
- Vendor Panel – Best Practices for Implementation
- Speed Networking Session for Attendees
Stay tuned for additional program details!
SPEAKER INFORMATION
Confirmed speakers include:
- David Beaver – Chief Financial Officer, Uwharrie Bank
- Bill Bossong – Co-Founder & CEO, Valuant
- Ray Grace – Commissioner of Banks, NC Office of the Commissioner of Banks
- Jeff Hall – EVP of Quantitative Products, CRMA
- Deanna Hart – SVP & Director of Corporate Accounting, First Citizens Bank
- Doug Hensley – SVP & Manager of Consulting, PCBB
- Jonathan Kilberg – Portfolio Analyst, Federal Reserve Bank of Richmond
- Rick Martin – Product Manager, Fiserv
- Jennifer Smith – Regional Accountant, FDIC
- Michael Umscheid – President & CEO, ARCSys
LODGING INFORMATION
The NCBA has secured a discounted rate of $168/night for our attendees at the Sheraton Imperial Hotel. To secure this discounted rate, please use the link below or call the hotel directly at 919.941.5050 and ask for the NC Bankers Association discounted rate.
Please note that attendees are responsible for securing their hotel reservations. The cut-off date for this discounted rate is April 18.
Registration Rates
Full Series: $1,350 (Early Bird – 5/7) / $1,400 (Regular – after 5/7)
Parts I & II Only: $800 (Early Bird – 5/7) / $850 (Regular – after 5/7)
PROGRAM INFORMATION
The complete Universal Banker Certification Series is a four-day program. This session will cover Days I & II, with topics listed below. Attendees can either elect to register for the full series, or for the individual segments. To view the full program overview with descriptions of Days III & IV, please CLICK HERE.
Program Overview
With constant change facing community banks, transactions falling, overall visits declining, we must find ways to engage our customers, new customers, and the community. We must find ways to deliver better customer service in a more efficient manner.
The Universal Banker Certification Series is a four-day, comprehensive program for beginning and new community bankers that focuses on creating a customer friendly environment on a budget. This program will will focus on how we deliver the ultimate customer experience, streamlining work processes to make things fun for employees and the customer, resulting in the optimal bank of the future. The training includes group discussion and problem solving, fresh ideas through presentation, and a case-study.
The Goals
- An understanding of the challenges in community banking
- An opportunity to learn about the best UX-user/customer experience
- The ability to plan for the impact of technology, artificial intelligence, and self-service on the community bank and banker
- The skills to be an ambassador for the bank, and build your personal network
Who Should Attend
Bankers from any department within the bank. These bankers may be new hires, beginning bankers, or bankers with years of experience. They are the emerging bankers who want to become qualified to move laterally or forward in the organization.
The Agenda
Day 1 – Culture Shifting in Community Banks
Focuses on the shift from order-taking to an engaged, advisory culture and the team issues faced when changing cultures.
- Why community banks fail to compete
- Creating the advisory environment across the bank
- Growing the community bank appropriately
- Challenges in changing culture
- Analyzing staff performance across the bank
- Critical thinking – see the big picture
- The why’s – learn the why I am doing something and the interworking of the job
- Assignment to be completed by Day 2
Day 2 – Wowing the Customer
Addresses the needs, wants, and expectations of the new, digital, and younger customers and employees.
- Present each team’s Day 1 assignment findings to the class
- Customer expectations from smart customers
- Creating the ultimate UX (user/customer experience)
- Data vs. data driven decision-making
- Streamlining your work processes
- iGen and millennial customers – trouble and opportunity ahead, must be able to manage relationships up and down with co-workers, and with customer relationships
- Develop leadership skills and wow your employer – they will take notice
- Team work and flexibility go both ways – employee and employer – there is no departmental – only one employer
- Assignment to be completed before Day 3 (for full series attendees only)
SPEAKER INFORMATION
Jennie Sobecki – Owner & CEO, Focused Results
Jennie is the Owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, she designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.
Jennie is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, she was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Jennie consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.
LODGING INFORMATION
The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located two miles away from the NCBA.
Please note that attendees are responsible for securing their hotel reservations. Should you encounter any issues with your reservation, please contact Business Travel Sales Manager, Courtney Quatrara at 919.878.4914 or courtney.quatrara@hiltonraleighnh.com.
PROGRAM INFORMATION
Confirmed topics for this program include:
- 2019 BSA/AML Trends
- Elder Financial Abuse
- Establishing Deposit Accounts for Trusts and Trustees
- 2019 ACH Rules Updates & Hot Topics
- Attracting Deposits: Promotional Pricing Best Practices
Stay tuned for the official program agenda!
SPEAKER INFORMATION
Confirmed speakers include:
Wanda Downs – Vice President of Payments Education, ePayResources
Wanda is the Vice President of Payments Education for ePayResources where she is responsible for the development and delivery of electronic payments education, including in-person classes, web conferences, and webcasts. She has more than 30 years’ experience in the financial industry, including customer/member service, lending, operations, accounting, and management. Wanda understands the challenges and opportunities facing stakeholders in the payments industry. Prior to joining ePayResources, she worked for First Carolina Corporate Credit Union in member relations, business development, and marketing where she worked with credit unions across the Carolinas and Virginia.
Caren Enloe – Partner, Smith Debnam
Caren is a partner with Smith Debnam, and concentrates her practice in consumer financial services litigation and compliance, bankruptcy, and commercial litigation with an emphasis on creditor’s rights. She practiced with Smith Debnam from 1992 until 2011 and rejoined the firm in 2015 following a three and a half year stint with an Am Law 200 law firm based in Atlanta. She has a deep understanding of the complex compliance environment surrounding the financial services industry and regularly advises financial service companies on licensing and compliance issues involving state and federal consumer protection and finance statutes.
Glenn Grossman – Principal Consultant of Deposits Practice, FICO
Glenn is a Principal Consultant with FICO’s Deposits Practice. In this role, he focuses on solutions that address deposit pricing needs to attract and retain customers. Glenn started his career in banking with Bank of America. As an experienced product manager within retail banking he launched products in savings and payments including eight patents related to consumer banking. In recent years his work has focused on banks leveraging analytics and decision technology such as price execution to create value for consumers and increased revenue for financial institutions.
Knox Proctor – Attorney, Ward and Smith
Knox is a general business attorney with a financial institutions and regulatory background with Ward and Smith, P.A.. He helps large, mid-sized, and small businesses with general corporate and business issues, including mergers and acquisitions, and is particularly well-equipped to address a variety of regulatory issues and lending matters. Knox has experience with securities issues, and also advises on trust issues, securities brokerage, investment advice and asset management services, and insurance services. He serves on various North Carolina Bar Association committees, including those that deal with legislative issues affecting financial institutions and trust administration. Prior to joining Ward and Smith, Knox served as related financial services counsel for one of North Carolina’s major multi-bank holding companies. Before that, he practiced law with a large law firm in Raleigh. Knox was named a 2017 “Lawyer of the Year” by Best Lawyers in the field of Corporate Law.
Jeb Saunders – Assistant Attorney General in the Consumer Protection Division, NC Department of Justice
Jeb is an Assistant Attorney General in the Consumer Protection Division of the North Carolina Department of Justice. His work involves bringing enforcement actions against individuals and companies engaged in elder fraud, home appliance and retail fraud, and tax preparation fraud. Recently, he has also been involved in investigations of pharmaceutical practices concerning drug pricing. Prior to accepting his current position as an Assistant Attorney General in 2012, he practiced law in Michigan for 15 years and represented employees in workers’ compensation and civil rights cases.
LODGING INFORMATION
The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located seven miles away from the University Club.
Please note that attendees are responsible for securing their hotel reservations. Should you encounter any issues with your reservation, please contact Business Travel Sales Manager, Courtney Quatrara at 919.878.4914 or courtney.quatrara@hiltonraleighnh.com.
Registration Will Open on March 25
PROGRAM INFORMATION
The NCBA is partnering with SBS CyberSecurity on the Certified Banking Vendor Manager virtual training. This training is self-paced, with a launch date of June 12. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. Total allowed time to complete the course is ten weeks, and includes 6.5 lecture hours, 8 lab exercises and a final exam. Click HERE to watch a short video from the instructor for a more detailed description of the course.
This course includes real-world exercises to build a comprehensive vendor management program to take back to organizations. Objectives include:
- Become a trusted expert in vendor management in the eyes of your auditor or examiner
- Develop a clear understanding and confidently implement a vendor selection and review process
- Comply with FFIEC external dependency management guidelines
Topics that will be covered are:
- Vendor breaches, laws, and regulations
- Information security program and risk management
- Selection of vendors
- Ongoing vendor management
- Creating a dynamic vendor management program
- Contract structuring
- IT audit and exam preparation
This is a must-attend program for ISOs, Auditors, IT Managers, Compliance Officers, Security Personnel and Operations Officers.
Speaker Information
Jon Waldman – Co-Founder, SBS CyberSecurity and SBS Institute & Executive Vice President, IS Consulting
CISA, CRISC
Jon Waldman is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. He maintains his CISA and CRISC certifications and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance with an emphasis in Banking and Finance Security from Dakota State University. Over the last ten years Jon has helped hundreds of financial institutions across the country create and implement comprehensive, valuable, and manageable Information Security Programs. He also conducts webinars and certification programs for the SBS Institute.