Aug
28
Wed
2019 Consumer Lending Workshop @ TowneBank (formerly Paragon Bank)
Aug 28 all-day

PROGRAM INFORMATION

The workshop is designed to prepare bankers who accept consumer loan requests to analyze the typical metrics used to approve these requests. Instructor Andy Nenni will provide an overview of the consumer lending environment and how lenders should consider credit scores, loan-to-value, and debt-to-income when assessing loan decisions. Discussions will also include mitigating issues with repayment history and higher than acceptable debt loads. Participants will be guided through case studies to reinforce concepts.

Learning objectives include:

  • Brief overview of consumer lending regulations
  • Describe typical loan products, terms, and advance rates
  • Review credit bureau reports
  • Analyze a personal financial statement
  • Identify repayment sources using stated income, paystubs, and tax returns including a brief introduction to self-employed borrowers

This program should be attended by lending staff seeking an introductory understanding of consumer credit. The course will benefit lenders with loan authority and lenders operating in a centralized lending environment.

 

SPEAKER INFORMATION

Andy Nenni has been providing training and coaching for bankers involved in consumer and commercial lending and has created custom training programs for banking associations and financial institutions. Courses include improving sales, consumer lending basics, performing real estate evaluations, and beginner through advanced C&I and CRE underwriting skills. Andy weaves over fifteen years of banking experiences and stories into each class and uses real world examples to reinforce concepts and entertain attendees. He has served as a Personal Banker, Credit Analyst, Commercial Lender, and Chief Credit Officer in community and national banks. Andy earned a Bachelor of Science in Accounting at Kansas State University and a Masters of Business Administration at East Carolina University.

 

LODGING INFORMATION

The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please use the link below. The hotel is located two miles away from the NCBA.

Please note that attendees are responsible for securing their hotel reservations.

Click HERE to Get Your Discounted Rate!

Sep
30
Mon
Universal Banker Certification Series @ North Carolina Bankers Association
Sep 30 – Oct 3 all-day

 

Registration Rates
Full Series: $1,350 (Early Bird – 9/16) / $1,400 (Regular – after 9/16)
Single Day Registration: $385 (Early Bird – 9/16) / $435 (Regular – after 9/16)

PROGRAM INFORMATION

The complete Universal Banker Certification Series is a four-day program. Attendees can either elect to register for the full series, or for the individual segments. To view the full program overview with descriptions and a video highlight, please CLICK HERE.

The Goals

  1. An understanding of the challenges in community banking
  2. An opportunity to learn about the best UX-user/customer experience
  3. The ability to plan for the impact of technology, artificial intelligence, and self-service on the community bank and banker
  4. The skills to be an ambassador for the bank, and build your personal network

Who Should Attend

Bankers from any department within the bank. These bankers may be new hires, beginning bankers, or bankers with years of experience. They are the emerging bankers who want to become qualified to move laterally or forward in the organization.

The Agenda

Day 1 – Culture Shifting in Community Banks 
Key Skill Transfers to Take Away: Maximizing performance in the branch, especially when it’s not busy and maximizing the Universal Banker’s own performance as an individual contributor on the branch team.

  • Why community banks fail to compete
  • How technology is revolutionizing our business
  • Winning qualities of an effective universal banker
  • Creating the advisory environment across the bank
  • Growing the community bank appropriately
  • Branch staffing model – layers are collapsing
  • Challenges in changing culture
  • Analyzing staff performance across the bank
  • Critical thinking – see the big picture of company growth goals
  • War games – plan to protect your company’s market share from the competition
  • The why’s – learn the why I am doing something and the interworking of the job using the 80/20 rule
  • Assignment to be completed by Day 2 – Improve a Work Process

Day 2 – Wowing the Customer 
Key Skill Transfers to Take Away: Learning how to ask great customer questions, working with customers to identify goals and dreams and selling appropriate products to actualize dreams and goals.

  • Present each team’s Day 1 assignment findings to the class – Improve a Work Process
  • Expectations from top customers, whether they visit us at the branch or not
  • Growing the client relationship – onboarding and all-aboarding
  • Dream building insights – dreams you are finding through client encounters
  • Establishing baseline service standards – hear the dream; pick the product
  • Creating the ultimate UX (user/customer experience) – being a brand advocate
  • Great cross-selling – asking great questions to get the client talking to discover dreams
  • Data vs. data driven decision-making – discover ways to convert more relationships into business
  • Streamlining your work processes – red carpet exercise
  • iGen and millennial customers – trouble and opportunity ahead, must be able to manage relationships up and down with co-workers, and with customer relationships
  • Develop leadership skills and wow your employer – they will take notice
  • Team work and flexibility go both ways – employee and employer – there is no departmental – only one employer
  • Assignment to be completed before Day 3 (for full series attendees only) – Dream and Red Carpet Exercise

Day 3 – Your Advisory Role
Key Skill Transfers to Take Away: Learning how to recognize a sales cue and a buying signal, and learning how to leverage technology and social media as tools to help customers reach financial goals.

  • Present each team’s Day 2 assignment findings to the class – Dream and Red Carpet Exercise
  • Bank products – What company products do you use?
  • Growing the branch – The Bored Board Concept
  • Listening for opportunities – recognizing the sales cue or life cycle event and matching the bank’s products to help clients
  • The bank of the future – technology, artificial intelligence, and self service
  • Transitioning your branch to meet emerging trends
  • Team rewards – how does your team celebrate successes?
  • Social skills at events and during work time – how do you interact with clients in the lobby? How do you make a positive impression representing the company while away from work?
  • Social and business communication/etiquette
  • Social media – what to share on Facebook, Twitter, etc. Does it represent you well?
  • Assignment to be completed before Day 4 – Make a Bored Board

Day 4 – An Ambassadorship & Growth 
Key Skill Transfers to Take Away: Learning to leverage interactions away from the workplace to capture additional business, and learning to best represent the bank away from work. 

  • Present each team’s Day 3 assignment findings to the class – Make a Bored Board
  • Being an ambassador for your bank
    • Consider people you talk to within the community who mention financial issues
    • Networking with clients
    • Referrals discussion
    • Networking with referral sources and centers of influence
    • Networking with prospects
    • Building your network across lines of business at the company
    • Skills practice: scenarios on being an ambassador for the bank
  • Dress in public: better to overdress than under dress, and dress code standards at the company
  • Doing it right the first time – proofreading for accuracy
  • Assessing strengths and weaknesses – yours and the bank’s
  • Community bank case study: What can you improve back at the bank? What recommendations do you have to executive these improvements?
  • Summary of the series
  • Action plan to bring improvements back to work

 

SPEAKER INFORMATION

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the Owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, she designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

Jennie is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, she was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Jennie consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

 

LODGING INFORMATION

The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located two miles away from the NCBA.

Please note that attendees are responsible for securing their hotel reservations. Should you encounter any issues with your reservation, please contact Business Travel Sales Manager, Courtney Quatrara at 919.878.4914 or courtney.quatrara@hiltonraleighnh.com.

Oct
16
Wed
Intermediate & Advanced Commercial Lending School @ North State Bank Mortgage
Oct 16 – Oct 18 all-day

 

REGISTRATION RATES

Total Program: Early Bird – $825 (until 10/2) / Regular – $875 (after 10/2)
Intermediate (Days I & II) Only: Early Bird – $600 (until 10/2) / Regular – $650 (after 10/2)
Advanced (Day III) Only: Early Bird – $350 (until 10/2) / Regular – $400 (after 10/2)

 

PROGRAM INFORMATION

This program is designed for Commercial Lenders, Credit Analysts, Consumer Lenders, Loan Review Officers, Compliance Officers, Branch Managers and Credit Officers. After attending, registrations will:

  • Know how to identify key industry, business and management risks
  • Know how to analyze and understand the more complex credit requests
  • Have a deeper understanding of cash flow analysis and financial forecasting
  • Enhance your overall credit underwriting skills
  • Understand proper loan structuring

The Intermediate Level will expose participants with experience to the fundamentals required to be successful in the commercial lending process. It will cover analytical skills, including: accounting fundamentals, financial statement and tax return review; ratio analysis, cash flow analysis and loan structuring. The method of instruction includes case studies to present concepts and reinforce understanding.

Course topics include:

  • Understanding the role and importance of commercial lending in the banking industry
  • Identifying the information required to make a financial assessment
  • Learning key accounting principles, assumptions and the rules of debits and credits, which is required to understand how financial statements are created
  • Review a full set of financial statements and tax returns
  • Calculate basic ratios to determine financial strength including liquidity, leverage, asset management, operating performance and cash flow
  • How to structure loans property to match the financial requirements of the borrower

The Advanced Level will utilize ratio analysis and cash flow analysis to determine the financial impact on changing financial metrics, short-term and long-term structuring, and to determine future financial performance. This course is designed to provide the more experienced lenders with the tools necessary to ensure a quality loan portfolio – from analyzing promising prospects or customers, to loan approval and documenting your actions as being proper and prudent.

Topics to be covered include:

  • Analyzing industry, business and management risks
  • Advanced ratio analysis
  • Financial impact analysis to determine the impact on cash flow from changing financial metrics (credit ratios)
  • Net working investment analysis utilized to determine the amount required to fund a business’s short-term financing requirements (the essence of loan structuring)
  • Financial forecasting and sensitivity analysis to determine a business ability to generate cash flow in the future to service existing and proposed debt
  • Calculating sustainable growth which is the rate revenue can grow without increasing leverage to an unmanageable level
  • Uniform cash flow and global cash flow analysis for borrowers with interest in multiple entitites
  • How to write an effective credit memorandum

SPEAKER INFORMATION

Jeffery Johnson – Senior Consultant, Bankers Insight Group

Jeffery Johnson started his career with SunTrust Bank in Atlanta as a Management Trainee and progressed to Vice President and Senior Lender for SouthTrust Bank (a large Southeastern Regional Bank) and Senior Vice President and Commercial Banking Division Manager for Citizens Trust Bank of Atlanta (Community Bank).

Most of his career has been spent in Credit Administration, Lending (Commercial, Consumer and Real Estate), Business Development, Loan Review, Management and Training & Development. He has managed loan portfolios representing a cross section of loan types including: Large Corporate, High Net Worth Individuals, Middle Market Companies, Small Businesses, Real Estate and Non-Profit Organizations and managed several loan officers with portfolio management responsibilities.

Jeffery is now a training professional in the banking industry by leading various seminars covering important topics relating to issues in banking. He teaches actively for fifteen state banking associations in the United States, Risk Management Association (RMA) and individual banks nationwide. He co-authored a training course entitled “Lending to Service and Other Professional Organizations” for RMA in 2001.

LODGING INFORMATION

The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located two miles away from the NCBA.

Please note that attendees are responsible for securing their hotel reservations. Should you encounter any issues with your reservation, please contact Business Travel Sales Manager, Courtney Quatrara at 919.878.4914 or courtney.quatrara@hiltonraleighnh.com.

Nov
19
Tue
Basic Commercial Lending School @ TowneBank (formerly Paragon Bank)
Nov 19 – Nov 20 all-day

Registration will open on September 4.

PROGRAM INFORMATION

The course is designed to prepare bankers who prospect business banking loan requests to analyze the typical metrics used to approve these requests. The instructor will provide an overview of the commercial lending environment and how lenders should consider global cash flow, loan-to-value, and other factors when assessing loan decisions. Discussions will also include mitigating credit exceptions and good prospects. Participants will be guided through case studies to reinforce concepts.

Learning objectives include:

  • Calculating and analyzing global cash flow
  • Evaluating guarantor strength
  • Proper loan structure
  • Basics of income properties
  • Evaluating non-real estate collateral

Who should attend: Lending staff seeking an introductory understanding of commercial credit. We often host new business bankers and experienced branch managers with new commercial loan goals. The course will benefit lenders with loan authority and lenders operating in a centralized lending environment.

 

SPEAKER INFORMATION

Andy Nenni has been providing training and coaching for bankers involved in consumer and commercial lending and has created custom training programs for banking associations and financial institutions. Courses include improving sales, consumer lending basics, performing real estate evaluations, and beginner through advanced C&I and CRE underwriting skills. Andy weaves over fifteen years of banking experiences and stories into each class and uses real world examples to reinforce concepts and entertain attendees. He has served as a Personal Banker, Credit Analyst, Commercial Lender, and Chief Credit Officer in community and national banks. Andy earned a Bachelor of Science in Accounting at Kansas State University and a Masters of Business Administration at East Carolina University.

 

LODGING INFORMATION

The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located two miles away from the NCBA.

Please note that attendees are responsible for securing their hotel reservations.