American Mortgage Conference @ Pinehurst Resort
Apr 29 – May 1 all-day

To view program information and to register for the program, please visit ncbankers.org/amc19.

Total Training Solution’s 2019 Bank Trainers Conference & Expo @ Grand Hyatt
May 6 – May 9 all-day

When Registering, Use Referral Code “NCBA” – Please Note This is Not an NCBA Program

The Bank Trainers Conference and Expo is an annual educational event that brings together hundreds of training professionals, representing financial institutions from across the country and beyond. A wide-variety of workshops cover everything from eLearning to Presentation Skills and Managing Change. Un-Paralleled Networking Opportunities with the greatest minds in Learning and Development await you at every turn. An industry-focused and intimate tradeshow will give you the freedom to discuss the latest training solutions and innovations with some of the most respected companies in the training world. All of this, and so much more, can be experienced May 7-9 at the Grand Hyatt Buckhead, an Atlanta Luxury Hotel that will leave you relaxed and re-charged!

Keynote presenters include Ben Nemtin and Honey Shelton.


Specific agenda items include:

  • 5 Steps to Make the Impossible Possible
  • Project Management for Trainers
  • The 21 Core Sales Competencies – Tailor Your Sales Training to the Skills of Top Bankers
  • Adding the Spice of Compliance to Your Learning Entree
  • Banking on Emotion: Restoring the Human Touch Through Emotive Recognition
  • How to Train so People Will Retain
  • What’s a Trailer Full of Mis-Matched Socks Got to Do with Learning and Development?
  • Set Your Stage: Owning the Room
  • Surviving an Active Shooter Situation
  • Talent GPS
  • 5 Components of Extraordinary Teams
  • Improv’ing Learning: Exploring the Power of Purposeful Play
  • 15 Reasons Your Coworkers Don’t Like You
  • Networking Sessions with Attendees
2019 Spring Compliance Update Seminar @ Paragon Bank
May 8 @ 9:00 am – May 9 @ 12:30 pm



Time: Day 1, 9 am – 5 pm
Day 2, 8:30 am – 12:00 pm

This session will be followed by the quarterly compliance peer group meeting from 12:00 – 2:30 pm.   Contact Vickie Bowers (vickie@ncbankers.org) if you plan on attending the meeting (lunch provided).


Patti’s coming back to town to help guide us through the murky waters of compliance updates. You and your compliance team won’t want to miss this informative session! Confirmed topics include:

  • Private Flood Insurance Policy Compliance
  • Electronic Fund Transfer Act (Regulation E) Updates
  • Home Mortgage Disclosure Act (HMDA Updates)
  • Expedited Funds Availability Act (Regulation CC) Updates
  • Recent Regulatory Actions


Patti Blenden

Patti Blenden is a dynamic speaker and leader with strong, intuitive management skills, and a deep conviction that “excellence is not optional.” She has extensive experience in working with financial institutions, bank data processors and governmental agencies. Patti has more than 35 years of experience in the financial industry as an entrepreneur and financial institution executive. She is a Certified Public Accountant, skilled regulatory compliance consultant, bank operations specialist, system automation designer and an enthusiastic regulatory compliance instructor who believes in providing real-world solutions ready for immediate implementation.

Patti founded Financial Solutions in 1990 to offer financial institutions complete, cost-effective regulatory compliance solutions, thereby eliminating an institution’s need to rush to increase overhead. The company specializes in providing regulatory compliance assistance for financial institutions through policies, programs, on-site compliance reviews and customized training.



The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located two miles away from the NCBA.

Please note that attendees are responsible for securing their hotel reservations. Should you encounter any issues with your reservation, please contact Business Travel Sales Manager, Courtney Quatrara at 919.878.4914 or courtney.quatrara@hiltonraleighnh.com.

CECL 101 @ Sheraton Imperial Hotel
May 16 @ 9:00 am – 4:15 pm



The NCBA is partnering with the Office of the Commissioner of Banks on this program. The agenda is still being developed, but the following topics will be presented:

  • Opening Remarks from Commissioner of Banks, Ray Grace
  • Regulator Panel
  • Core Processor Panel – What to do with All the Data?
  • Banker Panel – What Has Worked, and What Hasn’t?
  • Vendor Panel – Best Practices for Implementation
  • Speed Networking Session for Attendees

Stay tuned for additional program details!


Confirmed speakers include:

  • David Beaver – Chief Financial Officer, Uwharrie Bank
  • Bill Bossong – Co-Founder & CEO, Valuant
  • Amanda Freedle – Senior Accounting Policy Advisor in the Office of the Chief Accountant, OCC
  • Ray Grace – Commissioner of Banks, NC Office of the Commissioner of Banks
  • Jeff Hall – EVP of Quantitative Products, CRMA
  • Deanna Hart – SVP & Director of Corporate Accounting, First Citizens Bank
  • Doug Hensley – SVP & Manager of Consulting, PCBB
  • Jonathan Kilberg – Portfolio Analyst, Federal Reserve Bank of Richmond
  • Rick Martin – Product Manager, Fiserv
  • Tim McPeak – Executive Risk Management Consultant, Abrigo
  • Jennifer Smith – Regional Accountant, FDIC
  • Michael Umscheid – President & CEO, ARCSys



The NCBA has secured a discounted rate of $168/night for our attendees at the Sheraton Imperial Hotel. To secure this discounted rate, please use the link below or call the hotel directly at 919.941.5050 and ask for the NC Bankers Association discounted rate.

Please note that attendees are responsible for securing their hotel reservationsThe cut-off date for this discounted rate is April 18.

Click HERE to Book Your Group Rate for CECL 101

Universal Banker Certification Series: Parts I & II @ North Carolina Bankers Association
May 21 – May 22 all-day



Registration Rates
Full Series: $1,350 (Early Bird – 5/7) / $1,400 (Regular – after 5/7)
Parts I & II Only: $800 (Early Bird – 5/7) / $850 (Regular – after 5/7)


The complete Universal Banker Certification Series is a four-day program. This session will cover Days I & II, with topics listed below. Attendees can either elect to register for the full series, or for the individual segments. To view the full program overview with descriptions of Days III & IV, please CLICK HERE.

Program Overview

With constant change facing community banks, transactions falling, overall visits declining, we must find ways to engage our customers, new customers, and the community. We must find ways to deliver better customer service in a more efficient manner.

The Universal Banker Certification Series is a four-day, comprehensive program for beginning and new community bankers that focuses on creating a customer friendly environment on a budget. This program will will focus on how we deliver the ultimate customer experience, streamlining work processes to make things fun for employees and the customer, resulting in the optimal bank of the future. The training includes group discussion and problem solving, fresh ideas through presentation, and a case-study.

The Goals

  1. An understanding of the challenges in community banking
  2. An opportunity to learn about the best UX-user/customer experience
  3. The ability to plan for the impact of technology, artificial intelligence, and self-service on the community bank and banker
  4. The skills to be an ambassador for the bank, and build your personal network

Who Should Attend

Bankers from any department within the bank. These bankers may be new hires, beginning bankers, or bankers with years of experience. They are the emerging bankers who want to become qualified to move laterally or forward in the organization.

The Agenda

Day 1 – Culture Shifting in Community Banks 
Focuses on the shift from order-taking to an engaged, advisory culture and the team issues faced when changing cultures. 

  • Why community banks fail to compete
  • Creating the advisory environment across the bank
  • Growing the community bank appropriately
  • Challenges in changing culture
  • Analyzing staff performance across the bank
  • Critical thinking – see the big picture
  • The why’s – learn the why I am doing something and the interworking of the job
  • Assignment to be completed by Day 2

Day 2 – Wowing the Customer 
Addresses the needs, wants, and expectations of the new, digital, and younger customers and employees. 

  • Present each team’s Day 1 assignment findings to the class
  • Customer expectations from smart customers
  • Creating the ultimate UX (user/customer experience)
  • Data vs. data driven decision-making
  • Streamlining your work processes
  • iGen and millennial customers – trouble and opportunity ahead, must be able to manage relationships up and down with co-workers, and with customer relationships
  • Develop leadership skills and wow your employer – they will take notice
  • Team work and flexibility go both ways – employee and employer – there is no departmental – only one employer
  • Assignment to be completed before Day 3 (for full series attendees only)



Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the Owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, she designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

Jennie is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, she was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Jennie consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.



The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located two miles away from the NCBA.

Please note that attendees are responsible for securing their hotel reservations. Should you encounter any issues with your reservation, please contact Business Travel Sales Manager, Courtney Quatrara at 919.878.4914 or courtney.quatrara@hiltonraleighnh.com.

2019 Deposit Accounts Clinic @ NC State University Club
May 30 @ 9:00 am – 3:00 pm


Confirmed topics for this program include:

  • 2019 BSA/AML Trends
  • Elder Financial Abuse
  • Establishing Deposit Accounts for Trusts and Trustees
  • 2019 ACH Rules Updates & Hot Topics
  • Attracting Deposits: Promotional Pricing Best Practices

Stay tuned for the official program agenda!


Confirmed speakers include:

Wanda Downs – Vice President of Payments Education, ePayResources

Wanda is the Vice President of Payments Education for ePayResources where she is responsible for the development and delivery of electronic payments education, including in-person classes, web conferences, and webcasts. She has more than 30 years’ experience in the financial industry, including customer/member service, lending, operations, accounting, and management. Wanda understands the challenges and opportunities facing stakeholders in the payments industry. Prior to joining ePayResources, she worked for First Carolina Corporate Credit Union in member relations, business development, and marketing where she worked with credit unions across the Carolinas and Virginia.



Caren Enloe – Partner, Smith Debnam

Caren is a partner with Smith Debnam, and concentrates her practice in consumer financial services litigation and compliance, bankruptcy, and commercial litigation with an emphasis on creditor’s rights. She practiced with Smith Debnam from 1992 until 2011 and rejoined the firm in 2015 following a three and a half year stint with an Am Law 200 law firm based in Atlanta. She has a deep understanding of the complex compliance environment surrounding the financial services industry and regularly advises financial service companies on licensing and compliance issues involving state and federal consumer protection and finance statutes.



Glenn Grossman – Principal Consultant of Deposits Practice, FICO

Glenn is a Principal Consultant with FICO’s Deposits Practice. In this role, he focuses on solutions that address deposit pricing needs to attract and retain customers. Glenn started his career in banking with Bank of America. As an experienced product manager within retail banking he launched products in savings and payments including eight patents related to consumer banking. In recent years his work has focused on banks leveraging analytics and decision technology such as price execution to create value for consumers and increased revenue for financial institutions.



Knox Proctor – Attorney, Ward and Smith

Knox is a general business attorney with a financial institutions and regulatory background with Ward and Smith, P.A.. He helps large, mid-sized, and small businesses with general corporate and business issues, including mergers and acquisitions, and is particularly well-equipped to address a variety of regulatory issues and lending matters. Knox has experience with securities issues, and also advises on trust issues, securities brokerage, investment advice and asset management services, and insurance services. He serves on various North Carolina Bar Association committees, including those that deal with legislative issues affecting financial institutions and trust administration. Prior to joining Ward and Smith, Knox served as related financial services counsel for one of North Carolina’s major multi-bank holding companies. Before that, he practiced law with a large law firm in Raleigh.  Knox was named a 2017 “Lawyer of the Year” by Best Lawyers in the field of Corporate Law.


Jeb Saunders – Assistant Attorney General in the Consumer Protection Division, NC Department of Justice

Jeb is an Assistant Attorney General in the Consumer Protection Division of the North Carolina Department of Justice.  His work involves bringing enforcement actions against individuals and companies engaged in elder fraud, home appliance and retail fraud, and tax preparation fraud.  Recently, he has also been involved in investigations of pharmaceutical practices concerning drug pricing. Prior to accepting his current position as an Assistant Attorney General in 2012, he practiced law in Michigan for 15 years and represented employees in workers’ compensation and civil rights cases.




The NCBA has secured a discounted rate of $159/night for our attendees at the North Raleigh Hilton. To secure this discounted rate, please call the hotel directly at 919.872.2323 and ask for the NC Bankers Association discounted rate. This rate includes complimentary transportation to and from the North Hills Mall. The hotel is located seven miles away from the University Club.

Please note that attendees are responsible for securing their hotel reservations. Should you encounter any issues with your reservation, please contact Business Travel Sales Manager, Courtney Quatrara at 919.878.4914 or courtney.quatrara@hiltonraleighnh.com.

Webinar – Certified Banking Vendor Manager Training @ Online, Self-Paced
Jun 12 all-day


The NCBA is partnering with SBS CyberSecurity on the Certified Banking Vendor Manager virtual training. This training is self-paced, with a launch date of June 12. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. Total allowed time to complete the course is ten weeks, and includes 6.5 lecture hours, 8 lab exercises and a final exam. Click HERE to watch a short video from the instructor for a more detailed description of the course.

This course includes real-world exercises to build a comprehensive vendor management program to take back to organizations. Objectives include:

  • Become a trusted expert in vendor management in the eyes of your auditor or examiner
  • Develop a clear understanding and confidently implement a vendor selection and review process
  • Comply with FFIEC external dependency management guidelines

Topics that will be covered are:

  • Vendor breaches, laws, and regulations
  • Information security program and risk management
  • Selection of vendors
  • Ongoing vendor management
  • Creating a dynamic vendor management program
  • Contract structuring
  • IT audit and exam preparation

This is a must-attend program for ISOs, Auditors, IT Managers, Compliance Officers, Security Personnel and Operations Officers.


Speaker Information

Jon Waldman – Co-Founder, SBS CyberSecurity and SBS Institute & Executive Vice President, IS Consulting

Jon Waldman is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. He maintains his CISA and CRISC certifications and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance with an emphasis in Banking and Finance Security from Dakota State University. Over the last ten years Jon has helped hundreds of financial institutions across the country create and implement comprehensive, valuable, and manageable Information Security Programs. He also conducts webinars and certification programs for the SBS Institute.

Bolstering Your Preventative Practices to Meet the Latest Wave of Sexual Harassment Claims @ Online
Jun 18 @ 11:00 am – 12:00 pm


The NCBA is partnering with Jackson Lewis on this webinar. In this interactive hour-long session, we will look at the brief history of the #metoo movement and how it has changed the landscape of harassment claims in the workplace. The program will include a refresher on the law of sexual harassment, but will focus primarily on best policies and practices for employers. We will discuss the importance of:

  • Modeling appropriate behavior at the top of the organization
  • Adopting meaningful anti-harassment policies
  • Training workforces on these policies
  • Conducting a swift and thorough investigation if a claim is made

Who should attend: upper level managers and human resources professionals.


Speaker Information

Chase Samples – Principal, Jackson Lewis 

Chase Samples is a Principal in the Greenville, South Carolina, office of Jackson Lewis P.C. His practice covers the spectrum of employment litigation, including both state and federal claims, and individual and class action suits.

Chase regularly defends corporations and organizations against a variety of legal claims including wrongful termination, discrimination, harassment, retaliation, wage and hour, breach of contract, and ERISA claims. His class action and collective action experience includes both ERISA and FLSA wage and hour actions.

As an undergraduate, Chase was elected to Phi Beta Kappa and won the Pi Sigma Alpha 2005 National Prize for Best Undergraduate Honor’s Thesis. He is also a member of Quaternion. While attending law school, he served on the editorial board of the Georgia Law Review. Actively involved in the law school’s advocacy program, he won the National Trial Competition Regional tournament and served as Vice Chairman of the Mock Trial Executive Board. Mr. Samples was awarded the Ronald Carlson Award for Excellence in the Study of Evidence, and he was a member of the Joseph Henry Lumpkin Inn of Court, the Order of the Coif, and the National Order of the Barristers.

After law school, he clerked for two years for the Honorable Henry F. Floyd, U.S. District Judge for the District of South Carolina.

Webinar – Management Essentials @ Online, Self-Paced
Jul 10 @ 9:00 am – 10:00 am

Registration will open on Monday, May 6.


The NCBA is partnering with the ABA on this special launch of Management Essentials virtual training. This training is self-paced, with a launch date of July 10. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. Total allowed time to complete the course is nine weeks, and will take about 90 minutes total to complete. Attendees must complete the course by Thursday, September 12. The program will end with a live webinar on Friday, September 13 featuring HR experts from the ABA to discuss best management skills and practices.


This suite of six courses explores best practices for successfully managing employees, from interviewing to managing performance. Completing this course provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings. Concise, impactful lessons can be applied on the job immediately. Course titles include:

  • Interviewing: Guides attendees through methods on conducting an effective interview
    • How to quickly identify job requirements and skills
    • Discover various types of interview questions to ask and listening techniques to use
    • Ensure your interviewing follows legal guidelines and helps you make fair hiring decisions
  • Managing Performance: Guides registrants through managing performance proactively
    • Learn how to leverage the three steps in the performance management cycle to ensure that employees stay focused on, and remain accountable for, business goals and outcomes
  • Employee Recognition: Guides attendees through preparing and delivering recognition in a way that makes the employee feel valued and appreciated
    • Get tactics for reinforcing desired behaviors and actions for ongoing employee performance success
  • Coaching: Guides registrants through cultivating a coaching relationship
    • Recognize coaching opportunities and invite an employee into a coaching relationship
    • Explore how to identify each employees’ skills and their opportunities for development
    • Discover ways to collaboratively create a coaching plan
  • Effective Meetings: Guides attendees through planning and managing effective meetings.
    • Learn how to hold meetings that give your team the opportunity to interact, collaborate, and share ideas, as well as resolve problems and make informed decisions
  • Corrective Action: this session will guide attendees through facilitating an employee’s improvement using the progressive disciplinary model
    • Understand how to apply corrective action in a balanced and objective manner
    • Learn when corrective action is justified and the consequences of not taking action

This is a must-attend program for first-time managers who need an introduction to essential skills, or experience managers and supervisors who want a refresher on management skills. 

Speaker Information

Stay tuned for speaker information!

Webinar – Bank Notes of Q3 @ Online
Jul 16 @ 10:00 am – 11:00 am

Registration Will Open on May 1


The NCBA is partnering with Arnold & Porter on the Bank Notes of 2019 webinar series. This will be a quarterly series of webinars that are offered exclusively to NCBA members addressing regulatory issues that are most relevant to North Carolina banks.

All webinars are live programs and will begin at 10:00 am EST on the following days:

  • Q3 – Tuesday, July 16
  • Q4 – Tuesday, November 12

Each Bank Notes session will include a report on:

  • New Rules and Regulations
  • Enforcement Actions and Trends
  • M&A Activity
  • 20-Minute Deep Dive into Regulatory Topic for the Quarter

Session swill be tailored to educate all aspects of banks’ operations (customer relationship personnel, BSA officers, legal, compliance, audit, operations, senior management, and directors). Each session will be 50 minutes, followed by a 10-minute Q&A session. The link will be delivered to attendees 24 hours before the program begins, and each registrant will be provided with an e-book containing the presentation materials and other supporting documents relevant to the discussion.


Speaker Information

Michael Mancusi – Partner, Arnold & Porter

Michael Mancusi represents domestic and foreign banks, credit unions, and other financial services clients in a wide range of state and federal regulatory, compliance, and enforcement matters. He also has substantial experience representing clients in government and corporate internal investigations, including entities subject to anti-money laundering requirements.

Mr. Mancusi counsels clients facing complex corporate governance and structural issues and represents clients before key state and federal bank regulatory agencies, including the Office of the Comptroller of the Currency, the Federal Reserve, the FDIC, the National Credit Union Administration, the Financial Crimes Enforcement Network, the Consumer Financial Protection Bureau, and the Office of Foreign Assets Control.

Kevin Toomey – Associate, Arnold & Porter

Kevin Toomey represents bank and nonbank financial services companies, along with their boards of directors, executives, and senior management, in a wide range of enforcement, regulatory, compliance, and governance matters before the federal and state banking agencies, Department of Justice, CFPB, FinCEN, and OFAC. Mr. Toomey regularly represents clients in investigative proceedings, including navigating internal and government investigations, and advises clients on issues relating to the Bank Secrecy Act and anti-money laundering requirements, consumer protection, the Dodd-Frank Wall Street Reform and Consumer Protection Act, and state and federal banking laws and regulations.