Apr
15
Wed
Virtual Cybersecurity Seminar @ Online
Apr 15 @ 8:50 am – 3:30 pm

PROGRAM INFORMATION

This virtual program is being offered by SBS CyberSecurity. This seminar is designed to provide training on evolving cybersecurity threats and what your bank should do to build  a strong Information Security Program that helps protect against these threats. We will identify components of a comprehensive Information Security Program that enables successful IT Examinations and minimizes your risk against real-world threats. This seminar will walk attendees through various FFIEC, FDIC and OCC resources, as well as other best practices. We will also review some timely hot-stove topics, including Pandemic Preparedness, Managed Service Providers, and creating a Culture of Security at your institution.

This event will be recorded so registrants can watch at a later date if unable to attend live.

Agenda:
8:30 AM – Event Lobby Opens
8:50 AM – Welcome & Housekeeping
9:00 AM – Modern Cybercrime Trends
10:00 AM – 10-Minute Break
10:10 AM – Pandemic Planning, Business Continuity and Remote Working
11:10 AM – 10-Minute Break
11:20 AM – Managing Your Managed Service Provider – 12 Questions to Ask Your MSP
12:00 PM – 45-Minute Lunch Break
12:45 PM – Information Security Program Components, including: IT Risk Assessment, Vendor Management, Business Continuity, Cybersecurity (Organizational) Risk Assessment
2:10 PM – 10-Minute Break
2:20 PM – Cybersecurity Culture and Training Programs
3:00 PM – 10-Minute Break
3:10 PM – SBS Panel Discussions + Q&A
3:30 PM – Event Concludes
4:00 PM – Event Lobby Closes

Apr
29
Wed
NOW VIRTUAL: VeriLeaf Hemp Forum @ Virtual - Link Will Be Sent in Advance
Apr 29 @ 9:00 am – 4:30 pm

Due to COVID-19, this training will now be virtual.

A link with login information will be sent to attendees prior to the start of the program.


PROGRAM INFORMATION

We are proud to be partnering with VeriLeaf on this Forum! This program will cover:

  • Hemp: What’s the Opportunity – Why are these businesses such an attractive option for institutions? This session will answer that question and more. Join a FinTech expert and the COO of a North Carolina bank launching a national hemp program as they review the evolution of industrial hemp, including an analysis into their potential deposit volumes and earnings potential.

 

  • An Update on the Dynamic Legal Landscape – Join an attorney with an expertise in cannabis to navigate through the current status of federal, state and tribal laws relevant to the production, processing, manufacturing and sale of hemp-related products.

 

  • Managing the Risks of Banking Hemp – This interactive discussion will be led by a former OCC examiner, and will include practical tips for onboarding and ongoing due diligence, as well as big-picture guidance for updating your BSA program. This session will include insight into current federal and state banking guidance specific to hemp.

 

  • Profile of a Hemp Customer – Let a real-life hemp entrepreneur take you through the daily life of operating a hemp business. This interactive discussion will provide insight into how to best serve these businesses, and how to ascertain the business is on the up-and-up.

 

  • Panel Q&A – All speakers will be available to answer and discuss audience questions.

 

SPEAKER INFORMATION

Jessica Caballero, CERP, CRCM – Head of Compliance & Strategy, VeriLeaf

Jessica Caballero began her career as an examiner for the Office of the Comptroller of the Currency (OCC). After leaving the agency, she worked as both a banker and a consultant focused mainly on compliance and risk management in the wake of the Global Financial Crisis. Jessica joined the RegTech space in 2015, working in various roles as a subject matter expert at a large company. Jessica assisted RegTech vendors in create technology solutions which addressed the evolving needs of the financial industry. Jessica is now the Head of Compliance & Strategy for VeriLeaf, a RegTech company focused on bringing efficiencies and automation to cannabis and hemp banking. She is passionate about helping community financial institutions accurately interpret regulation and guidance through web-trainings, whitepapers, workshops and conferences. Jessica earned her bachelor’s degree in business economics from Texas State University in 2008, and has achieved the Certified Enterprise Risk Professional (CERP) and Certified Regulatory Compliance Manager (CRCM) designations from the American Bankers Association.

 

Justin Fischer – CEO & Co-Founder, VeriLeaf

Justin Fischer has over 20 years of financial technology experience, with a heavy focus on community financial institutions and user experience. Before VeriLeaf, Justin was the founder and principal consultant of Launchy Consulting, which provided MSB and scale consulting to start-ups and financial institutions around the country. Launchy also worked with VC and PE groups for buy-side reviews of emerging technology companies.

Previous to Launchy, Justin served as the CEO and CPO for Student Loan Genius (SLG), a Prudential Financial-backed company with clients such as Voya, John Hancock, and New York Life. Prior to SLG, he served in various executive roles with Q2ebanking, including Senior Vice President of Operations, in the approach to their hugely successful IPO in 2014. Before Q2, Justin worked in the enterprise banking and international payments company S1, where he led senior development teams providing FinTech solutions for large financial institutions and payments processing. Justin was also the co-founder and CTO of CoreTrac, Inc., who developed some of the first CFI CRM and marketing solution software, and was later acquired by Aptean.

 

Oz Hackett – President & CEO, Open Book Extracts

Oz is a new venture formation and capitalization expert with multiple start-ups built and exited. He is a strategic CFO and GC with deep fundraising (equity and debt) and regulatory experience. He is a graduate of Georgetown and Harvard Law.

 

 

 

Melissa Marshal – EVP & COO, West Town Bank & Trust

Melissa is the current Executive Vice President and Chief Operating Officer for West Town Bank & Trust and West Town Bancorp, overseeing Banking Operations, HR Compliance and IT.  She also serves on the ALCO, IT, Compliance and HR Committees of the Bank and previously served as the Bank’s Information Security Officer. Ms. Marsal previously served as the Bank’s Chief Marketing Officer overseeing Sales and Marketing prior to her transition to COO. Melissa graduated from East Carolina University, Greenville, North Carolina in 1992 and was one of the original organizers and founders of Albemarle Bank & Trust assisting in the organizing of the proposed de novo that is now West Town Bank & Trust.

 

Tyler Russell – Attorney, Ward and Smith

Tyler is passionate about the hemp and cannabidiol (“CBD”) industries, their products, and their people. He co-chairs the firm’s Hemp Law practice group, and he represents clients in all aspects of the hemp and CBD industries – both in North Carolina and beyond. His clients include farmers and growers, processors, extractors, product manufacturers, wholesalers, distributors, and retailers. He also assists clients who are involved in the industry but do not directly “touch the plant” – including brokers, consultants, marketing agencies, lenders and financial institutions, and other suppliers and vendors.

In his hemp and CBD practice, Tyler regularly provides advice and counsel to his clients on Federal, state, and local legal and regulatory compliance matters, and he regularly represents clients in all types of agribusiness, transactional, and corporate deals and agreements within the industry. He is also actively engaged in state-level lobbying and public activism efforts in support of the industry, its companies, and their products. The hemp and CBD industries are unique, and Tyler and the firm’s Hemp Law team are committed to helping the people and businesses within them.

May
6
Wed
Virtual Training: Universal Banker Crash Course @ Online
May 6 – May 7 all-day

PROGRAM INFORMATION

This two-day, virtual program will run from 9:00 AM – 4:00 PM EST on each day and is being presented by Focused Results.

With constant change facing our industry, transactions falling, overall visits declining, we must find ways to engage our clients, new clients and the community. We must find ways to deliver better client service in a more efficient manner.

The Universal Banker Crash Course is a two-day, comprehensive program for beginning and new frontline professionals in the branch, who focus on creating a client-friendly environment on a budget. This program will focus on how we deliver the ultimate client experience, streamlining work processes to make things fun for both employees and the client. The program will include group discussion and problem-solving, fresh ideas through presentation, and a case-study.

The goals of the program are:

  • To understand the challenges in the banking industry
  • Learn about the best user/client experience
  • Gain the ability to plan for the impact of technology, artificial intelligence and self-service
  • Hone the skills to be an ambassador for the company and learn how to build your personal network

Who should attend? Retail professionals in the branches, or folks wanting to move into the branches. These employees might be new hires, beginning professionals or those with years of experience. Also recommended are those who are emerging frontline retail professionals who want to become more qualified to move laterally or forward in the organization.

 

SPEAKER INFORMATION

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

May
7
Thu
Webinar: Financial Statement Analysis @ Online
May 7 @ 10:00 am – 11:30 am

PROGRAM INFORMATION

This is a live webinar that will promptly begin at 10:00 AM EST. The link for the program and handouts will be emailed to attendees 24 hours before the training commences.

There is a lot of work for commercial bankers, now more than ever. This class will provide a framework for how to analyze financial statements, along with how to manage and prioritize companies through identifying risk levels with a focus on the current Coronavirus economy.

This class will cover the primary drives and understanding of financial statement analysis. All strong analysts know how to efficiently and confidently navigate through the financials. They understand when something happens and how it affects the financials. They can deliver a clear and concise, verbal and written analysis which steers the direction of a corporate or commercial lending deal. This necessary skill is essential during good economic times when analysts should be able to structure deals and also during economic turns when companies are being hit with challenges.

Specific topics and case studies include:

  • Two case studies that target what a commercial banker should be looking at when analyzing a company
  • The three types of financial statements
  • The Coronavirus economy: What to expect to see in the financials for each upcoming quarter and at year-end of 2020

 

SPEAKER INFORMATION

David Nicholson – Credit Training, Inc.

David Nicholson started his 22 year corporate and commercial banking career at Fleet Financial Group in Boston, where he completed his formal commercial credit training. Mr. Nicholson has a long successful history of structuring deals in large corporate and middle market worlds, mostly in the C&I space. Mr. Nicholson has been teaching aspects of credit training for over 10 years, while formally establishing a three-month, fully interactive, live credit training program over the past four years. In that span, Mr. Nicholson has successfully taught over 45 financial analysts who work at numerous banks across Massachusetts. Mr. Nicholson and Credit Training, Inc. have been written about in Banker & Tradesman (Cover – 2016), American Banker (2018, 2018) and most recently, the Charlotte Business Journal (2019).

May
13
Wed
Webinar: ABA Customer Service Representative Certificate @ Online, Self-Paced
May 13 @ 9:00 am

PROGRAM INFORMATION

The NCBA is partnering with the American Bankers Association on a special launch of their Customer Service Representative Certificate. This training is self-paced, with a launch date of Wednesday, May 13. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. The estimated time allotment for this program is 10.5 hours.

This certificate program addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank. Customer Service Representatives (CSRs) conduct basic banking transactions and cross-sell bank products and services. Successful CSRs respond to customer needs with a thorough understanding of retail products and services, and resolve customer problems with knowledge of pertinent bank policies and procedures. In addition to the courses that address sales and customer service, the curriculum also emphasizes business ethics and banking fundamentals. Basic selling and cross-selling are covered as well.

Topics that will be covered are:

  • Banking Basics
  • Why Quality Customer Service Matters
  • Communication Basics
  • Online Communication
  • Verbal Communication
  • Written Communication
  • Relationship Sales
  • Effective Referrals
  • Overcoming Objections
  • Various Learner Toolkits

To view additional program details, please click HERE.

May
21
Thu
2020 Deposits Seminar with FICO @ North Carolina Bankers Association
May 21 @ 9:00 am – 3:30 pm

PROGRAM INFORMATION

We are proud to be partnering with FICO on this seminar. Community banks have a unique opportunity to provide a more engaging and relevant deposit experience using existing technologies and the application of proven analytics and decision management capabilities. During this program, registrants will gain insights and guidance to help plan and deliver deposit solutions to win the war on deposits.

This program is designed for individuals who contribute or are responsible for deposit products and customer experience. Data analysts and staff responsible for deposit pricing will also find this session beneficial. Specific topics will include:

  • What Do Customers Want in Deposits?
    • Results from the 2019 North American Deposit Survey
    • Implications for deposit pricing and product design
    • Insights to provide improved financial wellness capabilities
  • Delivering Value to Consumers Through Deposit Products
    • Promotions: behavior-based offers
    • Relationship-based value and rewards
    • Financial wellness: goal-based savings
  • How to Make it Happen
    • What data is required
    • The role of analytics
    • Working with core systems and vendors
    • Case studies
    • A business case to justify the investment
  • Reinventing Overdraft
    • Alternatives to the current state
    • How to reach the opt-out audience

Who should attend: retail banking, marketing and deposit operations roles.

 

SPEAKER INFORMATION

Glenn Grossman – Principal Consultant, FICO

Glenn is a Principal Consultant with FICO’s Deposits Practice. In his role Glenn focuses on solutions that address deposit pricing needs to attract and retain customers. Glenn started his career in banking with Bank of America. As an experienced product manager within retail banking he launched products in savings and payments including eight patents related to consumer banking. In recent years his work has focused on banks leveraging analytics and decision technology such as price execution to create value for consumers and increased revenue for financial institutions.

 

LODGING INFORMATION

The NCBA has secured a discounted rate of $189/night for our attendees at the Raleigh Marriott Crabtree Valley. To secure this discounted rate, please use the link below. To secure a room through the hotel’s website, please use corporate code T1954.

Book your corporate rate for NC Bankers Association

 

In addition, the NCBA also has a corporate rate at the Raleigh North Hills Hilton, which is $182/night. To secure this discounted rate, please use the link below.

Book your corporate rate for the NC Bankers Association

Webinar: Becoming the Primary Financial Institution @ Online
May 21 @ 9:00 am – 12:00 pm

PROGRAM INFORMATION

This webinar will run from 9:00 AM – 12:00 PM EST and is being presented by Focused Results.

Competition is fragmenting the purchase of financial products across all lines of business. Clients split their share of wallets, buying 9-10 products with 6-7 financial institutions. This fast-moving Zoom webinar will identify who is buying your products and which products they are buying from the competition, including non-banks. This program will address how to respond to leverage your advantages as a community financial institution to increase your share of wallet and become the Primary Financial Institution.

This webinar will cover:

  • Your services and revenues that are at risk
  • Lessons from other disrupted industries
  • Your competitive advantages
  • What clients are really looking for
  • How the millennials fit in
  • The digital client
  • Where do the clients go and where are they buying
  • How to recapture lost assets – loans, deposits, investments, services

Who should attend: Anyone responsible for driving sales results in a community financial institution.

 

SPEAKER INFORMATION

Duane Sobecki – Founder, Co-Owner & CSO, Focused Results

Duane is the founder, co-owner, and CSO of Focused Results, Duane is a renowned authority in sales strategy and strategic market segmentation, Mr. Sobecki provides assertive strategies to drive loan demand, business development, product and service lines to community banks and other FI’s.

Mr. Sobecki specializes in helping the financial services industry better segment important markets, and direct sales and marketing strategies at those key segments to ensure revenue and profit growth. Mr. Sobecki is the principal writer of Market Data Monday, a weekly look at how banks can take advantage of the improving economy, and the author of numerous reports and booklets on key market segment development and improvement.

Mr. Sobecki holds BS from the Kelley School of Business at Indiana University and has a certificate in management planning from the University of Illinois – Chicago.

 

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

May
27
Wed
2020 Spring Compliance Update Seminar @ Greensboro - High Point Marriott
May 27 – May 28 all-day

Full Program Registration: $495 (Early Bird – 5/13) / $545 (Regular – After 5/13)
Individual Day Registration: $350 (Early Bird – 5/13) / $400 (Regular – After 5/13)
**Please note that attendees cannot split a registration for the full program between two registrants. Each delegate must complete their own registration in order to attend this program.

 

PROGRAM INFORMATION

Day 1 of this program will feature general compliance updates, while Day 2 will dive deep into HMDA updates!

Confirmed topics will include:

  • Handling Issues Related to the “Pandemic Pause”
  • Regulation CC Changes Effective July 2020
  • TRID Construction Loans
  • CRA Modernization Update
  • Recent Enforcement Actions
    • Regulation E Dispute Handling
    • Flood Insurance Timely Force Placement in the Right Amount
    • BSA Culture of Compliance
  • HMDA Updates (Day 2 Only)

 

SPEAKER INFORMATION

Patti Joyner – Financial Solutions

Patti Joyner is a dynamic speaker and leader with strong, intuitive management skills, and a deep conviction that “excellence is not optional.” She has extensive experience in working with financial institutions, bank data processors and governmental agencies. Patti has more than 35 years of experience in the financial industry as an entrepreneur and financial institution executive. She is a Certified Public Accountant, skilled regulatory compliance consultant, bank operations specialist, system automation designer and an enthusiastic regulatory compliance instructor who believes in providing real-world solutions ready for immediate implementation.

Patti founded Financial Solutions in 1990 to offer financial institutions complete, cost-effective regulatory compliance solutions, thereby eliminating an institution’s need to rush to increase overhead. The company specializes in providing regulatory compliance assistance for financial institutions through policies, programs, on-site compliance reviews and customized training.

 

LODGING INFORMATION

The NCBA has secured a discounted rate of $139/night at the Greensboro – High Point Marriott. To reserve a room at this rate, use the link below. Please note that attendees are responsible for securing their reservations.

Book your group rate for NCBA Spring Compliance Update Seminar

May
28
Thu
Webinar: Generational Client Retention and Growth Strategies @ Online
May 28 @ 9:00 am – 12:00 pm

PROGRAM INFORMATION

This webinar will run from 9:00 AM – 12:00 PM EST and is being presented by Focused Results.

This fast-paced webinar will look at the differences in opinions, views and behaviors of each generation. Registrants will learn how to modify strategies to grow business from each generational segment, including appropriate adjustments to digital and in-person client approaches and experiences. There is a generational wave of wealth transference and you want to be able to stay atop the wave. Our Zoom software will enable attendees to get an in-person vibe from this virtual program.

Specific topics that will be discussed are:

  • The big differences between generations and the startling similarities in decision-making
  • Which marketing approaches appeal to each generation
  • New ways to engage all groups both in-person and digitally
  • Checking, deposit products, e-banking, wealth management and insurance
  • Targeting loan growth
  • Educational approaches
  • Tactical road map to beat your competition

Who should attend? Anyone engaged in the marketing and selling of banking services to younger clients or prospects.

 

SPEAKER INFORMATION

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

Jun
2
Tue
Business Continuity Workshop: Uncovering Unknown Risks and How to Test for Them @ North Carolina Bankers Association
Jun 2 @ 9:00 am – 4:00 pm

PROGRAM INFORMATION

Banks aren’t just responsible for their own business continuity plans – they must also ensure that critical vendors have properly drafted, executed and tested plans. Is your bank properly addressing the connection and overlap of vendor management and business continuity planning? Have you tested this connection yet?

At this workshop, attendees will learn how best to:

  • Assess and break down silos between departments handling vendor management and business continuity planning
  • Manage third-party vendors via risk assessment, cybersecurity threats, vendor due diligence, monitoring and contract structuring
  • Identify critical vendors and key contract provisions
  • Structure a tabletop exercise of plans to exercise third-party service provider risk
  • Communicate essential information during and after a business disaster

In addition, registrants will participate in a tabletop exercise to learn best practices for organizing, preparing for and conducting an effective tabletop test of a BCP plan to include third-party service provider considerations.

Workshop attendees will also receive a corresponding whitepaper, which will provide additional details on the program information covered.

 

SPEAKER INFORMATION

Michael Carpenter – Vice President of Risk Management, Ncontracts

Mr. Carpenter comes to Ncontracts as a Solutions Architect after having built solid expertise in all facets of risk management throughout his 20-year career. He has built and run programs such as Board of Director training/reporting, BSA/AML, ID theft and red flags, information security, compliance management system, and more – making him an indispensable resource in helping bankers understand the need for third-party and risk management. Mr. Carpenter has worked in both small community financial institutions as well as larger institutions such as KeyBank and Chase Bank.

 

Paul Viancourt – Vice President & Solutions Architect, Ncontracts

Paul Viancourt focuses on assisting financial institutions in quantifying their risk profile and mitigating the associated risks. He has 20 years of banking experience, with diverse specialties including regulatory compliance, BSA, fraud, audit, enterprise risk management, and information security. Mr. Viancourt has worked in institutions ranging in size from $100 million to over $40 billion in assets, thus understanding the unique challenges that the size of an organization with regard to risk and compliance. He is currently a doctoral candidate pursuing a terminal degree in business administration.  He holds a master’s degree in Economic Crime Management, and is certified as an anti-money laundering specialist, fraud examiner, internal auditor, and regulatory compliance manager.

 

LODGING INFORMATION

The NCBA has secured a discounted rate of $189/night for our attendees at the Raleigh Marriott Crabtree Valley. To secure this discounted rate, please use the link below. To secure a room through the hotel’s website, please use corporate code T1954.

Book your corporate rate for NC Bankers Association

 

In addition, the NCBA also has a corporate rate at the Raleigh North Hills Hilton, which is $182/night. To secure this discounted rate, please use the link below.

Book your corporate rate for the NC Bankers Association