Webinar: Certified Banking Vendor Manager Training @ Online, Self-Paced
Jun 9 @ 9:00 am


The NCBA is partnering with SBS CyberSecurity on the Certified Banking Vendor Manager virtual training. This training is self-paced, with a launch date of June 9. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. Total allowed time to complete the course is ten weeks, and includes 6.5 lecture hours, 8 lab exercises and a final exam. Click HERE to watch a short video from the instructor for a more detailed description of the course.

This course includes real-world exercises to build a comprehensive vendor management program to take back to organizations. Objectives include:

  • Become a trusted expert in vendor management in the eyes of your auditor or examiner
  • Develop a clear understanding and confidently implement a vendor selection and review process
  • Comply with FFIEC external dependency management guidelines

Topics that will be covered are:

  • Vendor breaches, laws and regulations
  • Information security program and risk management
  • Selection of vendors
  • Ongoing vendor management
  • Creating a dynamic vendor management program
  • Contract structuring
  • IT audit and exam preparation

This is a must-attend program for ISOs, Auditors, IT Managers, Compliance Officers, Security Personnel and Operations Officers.


Speaker Information

Jon Waldman – Co-Founder, SBS CyberSecurity and SBS Institute & Executive Vice President, IS Consulting

Jon Waldman is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. He maintains his CISA and CRISC certifications and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance with an emphasis in Banking and Finance Security from Dakota State University. Over the last ten years Jon has helped hundreds of financial institutions across the country create and implement comprehensive, valuable, and manageable Information Security Programs. He also conducts webinars and certification programs for the SBS Institute.

NOW VIRTUAL: Deposits Webinar with FICO @ Online
Jun 11 @ 2:00 pm – 3:30 pm


This live webinar will begin at 2:00 PM EST on June 11. Login information will be sent to attendees 24-hours before the program commences. 

We are proud to be partnering with FICO on this webinar. Community banks have a unique opportunity to provide a more engaging and relevant deposit experience using existing technologies and the application of proven analytics and decision management capabilities. During this program, registrants will gain insights and guidance to help plan and deliver deposit solutions to win the war on deposits.

This program is designed for individuals who contribute or are responsible for deposit products and customer experience. Data analysts and staff responsible for deposit pricing will also find this session beneficial. Specific topics will include:

  • What Do Customers Want in Deposits?
    • Results from the 2019 North American Deposit Survey
    • Implications for deposit pricing and product design
  • Value Beyond Rate in Deposits
    • Micro-Savings: Goal-based savings that are proactive and deliver value
    • Macro-Savings: Deposit offers for rate-sensitive customers
  • How to Make it Happen
    • The role of analytics
    • Working with core systems and vendors
  • Reinventing Overdraft
    • Is the current format sustainable?
    • Lessons from other countries, and insights from recent worldwide events
    • Design considerations
    • Business case
  • Q&A

Who should attend: retail banking, marketing and deposit operations roles.



Glenn Grossman – Principal Consultant, FICO

Glenn is a Principal Consultant with FICO’s Deposits Practice. In his role Glenn focuses on solutions that address deposit pricing needs to attract and retain customers. Glenn started his career in banking with Bank of America. As an experienced product manager within retail banking he launched products in savings and payments including eight patents related to consumer banking. In recent years his work has focused on banks leveraging analytics and decision technology such as price execution to create value for consumers and increased revenue for financial institutions.


Webinar Release: Compliance with Unclaimed Property Regulations
Jul 8 @ 10:00 am

Registration Will Open on May 1.


This webinar will be recorded and distributed to registered attendees on July 8. Attendees will be able to download the program in it’s entirety, the link will never expire and there are no limitations on how many times the program is viewed. Speaker contact information will be provided, should registrants have any follow-up questions.

The North Carolina Department of State Treasurer Unclaimed Property Division (UPD) is committed to assisting businesses and organizations, referred to as “holders,” in understanding and becoming compliant with the state’s unclaimed property requirements. Most organizations have unclaimed property as a result of normal business operations.

The purpose of UPD’s presentation, “Compliance with Unclaimed Property Regulations,” is to provide holders with the information and tools needed to successfully report their unclaimed property.  The presentation will show how to Identify property, locate property owners, prepare reports and submit reports. In addition, it will provide a brief history of UPD, detail NC’s four-step reporting process, and communicate helpful tips and resources.

The following topics will be covered:

  • Definition of unclaimed property
  • Types of unclaimed property
  • Returning unclaimed property to the rightful owners
  • Purpose of the Unclaimed Property Act
  • Four-step process in reporting unclaimed property
  • NC Bankers specific unclaimed property types and dormancies
  • Voluntary Disclosure Program
  • Record retention
  • Suggestions to prevent unclaimed property
  • Reporting resources



Natasha Bostick-Drake – Compliance Auditor, Unclaimed Property Division

Natasha Bostick-Drake is a Compliance Auditor for the Unclaimed Property Division. Natasha performs unclaimed property compliance reviews and desk audits of organizations/businesses to ensure compliance with NC Unclaimed Property laws.  She joined the Unclaimed Property Division in 2019. Before joining the UPD, Natasha worked at New York Presbyterian Hospital, where she was responsible for revenue capture and auditing of clinical services and procedures.



Pacis Regina – Compliance Auditor, Unclaimed Property Division

Pacis Regina is a Compliance Auditor for the Unclaimed Property Division. Her role is to educate holders regarding NC Unclaimed Property laws and to assist them with identifying and reporting unclaimed property in order to return it to the rightful owners. Pacis joined the Unclaimed Property Division in 2014.

Webinar: A Proactive Approach to Liquidity Management @ Online - Link Will Be Sent in Advance
Jul 15 @ 10:00 am – 11:15 am

Registration will open on May 4


The NCBA is partnering with Darling Consulting Group on the Proactive Approach to Liquidity Management virtual training. This is a live webinar that will take place from 10:00 – 11:30 AM EST on Wednesday, July 15. Attendees will be sent the login information 24 hours in advance. The session will run for about an hour and will be followed by a 15 minute Q&A session.

Loan growth continues to outpace deposit growth and on-balance sheet liquidity levels are declining. Wholesale funding levels are on the rise and deposit attrition levels continue to increase. Undeniably, liquidity is under pressure – and regulators are taking notice. This session will address the challenging liquidity landscape in our industry, and what every bank should be doing to develop a “best practice” approach in liquidity management – regardless of the levels of liquidity you have today.

Key takeaways will include:

  • Managing regulatory pressures
  • Identifying the appropriate liquid asset cushion
  • Learning the importance of an effective Contingency Funding Plan
  • Building the appropriate stress tests and remediation plans
  • Becoming comfortable with higher levels of wholesale funding
  • Case studies to improve margin and manage liquidity

This session is designed for CEOs, presidents, CFOs, lenders, controllers and ALCO members. 


Speaker Information

Mark Haberland – Managing Director, Darling Consulting Group

In his role, Mark works directly with financial institutions to strengthen their asset liability management process. He provides support to clients in the areas of liquidity risk management, capital, ALM modeling and reporting and regulatory compliance.  He is a top-rated speaker and frequent author on numerous balance sheet management topics and conducts customized executive and board-level workshops to improve financial institutions’ performance through a more focused ALCO process. Mark is also a member of the Financial Managers Society’s Finance Council. Mark has been with DCG since 1997 and oversaw the operations of the company’s Financial Analytics Group for many years. He has over 20 years of experience in the banking industry in the areas of asset liability management and bank auditing. 

Webinar: Do’s and Don’ts for Managing Distressed Accounts @ Online - Link will be sent 24 hours in advance
Aug 12 @ 10:00 am – 11:30 am

We have moved this webinar to August for the convenience of our members!


Managing distressed accounts begins at the application intake stage and continues through recovery. The road is often fraught with disaster. With over 60 years of combined experience representing banks and the credit industry, Caren Enloe and Jeff Rogers will discuss their do’s and don’ts for maximizing recovery and for avoiding common pitfalls experienced by banks and other credit providers, including:

  • How to properly secure your loan on the front end and prevent common issues which may jeopardize your recovery
  • How to avoid common errors and liability in collecting distressed accounts
  • How to protect your interests in bankruptcy without violating the automatic stay




Caren Enloe is a partner with Smith Debnam Narron Drake Saintsing & Myers, LLP (Raleigh NC) and leads the firm’s consumer financial services litigation and compliance practice.  Caren is active in several national trade groups focused on receivable management and consumer finance.  She currently serves as the chair of the American Bar Association’s debt collection subcommittee and as a member of the governing committee for the Conference on Consumer Finance Law.




Jeff Rogers is a partner with Smith Debnam Narron Drake Saintsing & Myers, LLP (Raleigh NC) and leads the firm’s foreclosure and real estate litigation practices.  Jeff provides both litigation and compliance services to the banking and mortgage industries.

Webinar: Certified Banking Security Manager Training @ Online, Self-Paced
Aug 18 @ 9:00 am

Registration will open on June 1.


We are partnering with SBS CyberSecurity to bring our members the Certified Banking Security Manager virtual training. This certification is self-paced, with a launch date of September 19. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. Total allowed time to complete the course is ten weeks and culminates with an exam to achieve the certification. Click HERE to watch a short video from the instructor for a more detailed description of the course.

SBS’s certified advantage helps you develop an entire information security program framework to take back to your institution. After competing this program, attendees will understand how to successfully implement and manage each component of the information security program, and their knowledge of layered security programs will be boosted. Attendees will gain confidence in their decision making after learning comprehensive cybersecurity knowledge. In addition, they will dive into FFIEC cybersecurity guidelines.

Specific topics include:

  • U.S. Information Security Laws and Regulations
  • Information Security Program Components
  • Security & Awareness Programs
  • IT Audit
  • Social Engineering
  • Preparing for IT Examinations
  • Running Effective IT & Audit Committees

This program should be attended by Managers, ISOs, Security Officers, Auditors, Operations Officers, IT Managers and anyone in Compliance. This is a must attend program! Below is a testimonial to this program and instructor, Chad Knutson:

SBS and Chad helped me by providing the tools and information to be successful in reporting, documenting and creating proper assessments. As well as how to structure an adequate BIA and BCP plan, and those things necessary to prepare for an Audit or Exam. Taking the course helped build my confidence in my job field. I would recommend the CBSM course to anyone wishing to enhance their knowledge of the expectations of the IT Program of their institution.”
– Hilarie Haack, GA



Chad Knutson – Senior Information Security Consultant, SBS CyberSecurity

Chad is a Senior Information Security Consultant and is President of the SBS Institute for SBS CyberSecurity. SBS works with more than 900 banks around the country on information security services such as the development of Information Security Programs, Policies, and Risk Assessments, along with performing IT Audits, Penetration Tests, Vulnerability Assessments and other security services. Chad is a Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), and Certified in Risk and Information Security Controls (CRISC).