Apr
15
Wed
Virtual Cybersecurity Seminar @ Online
Apr 15 @ 8:50 am – 3:30 pm

PROGRAM INFORMATION

This virtual program is being offered by SBS CyberSecurity. This seminar is designed to provide training on evolving cybersecurity threats and what your bank should do to build  a strong Information Security Program that helps protect against these threats. We will identify components of a comprehensive Information Security Program that enables successful IT Examinations and minimizes your risk against real-world threats. This seminar will walk attendees through various FFIEC, FDIC and OCC resources, as well as other best practices. We will also review some timely hot-stove topics, including Pandemic Preparedness, Managed Service Providers, and creating a Culture of Security at your institution.

This event will be recorded so registrants can watch at a later date if unable to attend live.

Agenda:
8:30 AM – Event Lobby Opens
8:50 AM – Welcome & Housekeeping
9:00 AM – Modern Cybercrime Trends
10:00 AM – 10-Minute Break
10:10 AM – Pandemic Planning, Business Continuity and Remote Working
11:10 AM – 10-Minute Break
11:20 AM – Managing Your Managed Service Provider – 12 Questions to Ask Your MSP
12:00 PM – 45-Minute Lunch Break
12:45 PM – Information Security Program Components, including: IT Risk Assessment, Vendor Management, Business Continuity, Cybersecurity (Organizational) Risk Assessment
2:10 PM – 10-Minute Break
2:20 PM – Cybersecurity Culture and Training Programs
3:00 PM – 10-Minute Break
3:10 PM – SBS Panel Discussions + Q&A
3:30 PM – Event Concludes
4:00 PM – Event Lobby Closes

May
5
Tue
Webinar: Digital Planning – Creating a 12-Month Plan for Digital Transformation @ Online
May 5 @ 10:00 am – 11:30 am

Good news! Since this program is just around the corner, we’ve extended the early bird discount to 1 week prior.

PROGRAM INFORMATION

This is a live webinar that will promptly begin at 10:00 AM EST. The link for the program and handouts will be emailed to attendees 24 hours before the training commences.

Now more than ever your institution needs a plan to become a digital workplace.

Digital workplace projects promise to transform companies from tired legacy thinking into teams of engaged employees that disrupt their competitors. The COVID-19 crisis has added urgency to digital transformation – companies that can’t operate digitally and remotely are finding it difficult to operate at all.

But, let’s be honest, digital workplace projects have a way of getting off track. In fact Forbes Magazine noted that 84% of digital workplace projects fail. Three of the most frequently sited reasons: not understanding the unique planning process, no plan for change management, and a lack of leadership engagement. This session will dive into an annual digital workplace planning process, what should be included in your roadmap, how to engage leaders and users in the process, and what to consider leaving out. You’ll go beyond technology and into changing how your business thinks about people and about getting work done.

Attendees will take away a framework for planning digital workplaces, a workbook full of ideas, and a process for keeping up the momentum. 

 

SPEAKER INFORMATION

Stay tuned for speaker information!

May
6
Wed
Virtual Training: Universal Banker Crash Course @ Online
May 6 – May 7 all-day

PROGRAM INFORMATION

This two-day, virtual program will run from 9:00 AM – 4:00 PM EST on each day and is being presented by Focused Results.

With constant change facing our industry, transactions falling, overall visits declining, we must find ways to engage our clients, new clients and the community. We must find ways to deliver better client service in a more efficient manner.

The Universal Banker Crash Course is a two-day, comprehensive program for beginning and new frontline professionals in the branch, who focus on creating a client-friendly environment on a budget. This program will focus on how we deliver the ultimate client experience, streamlining work processes to make things fun for both employees and the client. The program will include group discussion and problem-solving, fresh ideas through presentation, and a case-study.

The goals of the program are:

  • To understand the challenges in the banking industry
  • Learn about the best user/client experience
  • Gain the ability to plan for the impact of technology, artificial intelligence and self-service
  • Hone the skills to be an ambassador for the company and learn how to build your personal network

Who should attend? Retail professionals in the branches, or folks wanting to move into the branches. These employees might be new hires, beginning professionals or those with years of experience. Also recommended are those who are emerging frontline retail professionals who want to become more qualified to move laterally or forward in the organization.

 

SPEAKER INFORMATION

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

May
7
Thu
Webinar: Financial Statement Analysis @ Online
May 7 @ 10:00 am – 11:30 am

PROGRAM INFORMATION

This is a live webinar that will promptly begin at 10:00 AM EST. The link for the program and handouts will be emailed to attendees 24 hours before the training commences.

There is a lot of work for commercial bankers, now more than ever. This class will provide a framework for how to analyze financial statements, along with how to manage and prioritize companies through identifying risk levels with a focus on the current Coronavirus economy.

This class will cover the primary drives and understanding of financial statement analysis. All strong analysts know how to efficiently and confidently navigate through the financials. They understand when something happens and how it affects the financials. They can deliver a clear and concise, verbal and written analysis which steers the direction of a corporate or commercial lending deal. This necessary skill is essential during good economic times when analysts should be able to structure deals and also during economic turns when companies are being hit with challenges.

Specific topics and case studies include:

  • Two case studies that target what a commercial banker should be looking at when analyzing a company
  • The three types of financial statements
  • The Coronavirus economy: What to expect to see in the financials for each upcoming quarter and at year-end of 2020

 

SPEAKER INFORMATION

David Nicholson – Credit Training, Inc.

David Nicholson started his 22 year corporate and commercial banking career at Fleet Financial Group in Boston, where he completed his formal commercial credit training. Mr. Nicholson has a long successful history of structuring deals in large corporate and middle market worlds, mostly in the C&I space. Mr. Nicholson has been teaching aspects of credit training for over 10 years, while formally establishing a three-month, fully interactive, live credit training program over the past four years. In that span, Mr. Nicholson has successfully taught over 45 financial analysts who work at numerous banks across Massachusetts. Mr. Nicholson and Credit Training, Inc. have been written about in Banker & Tradesman (Cover – 2016), American Banker (2018, 2018) and most recently, the Charlotte Business Journal (2019).

May
13
Wed
Webinar: ABA Customer Service Representative Certificate @ Online, Self-Paced
May 13 @ 9:00 am

PROGRAM INFORMATION

The NCBA is partnering with the American Bankers Association on a special launch of their Customer Service Representative Certificate. This training is self-paced, with a launch date of Wednesday, May 13. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. The estimated time allotment for this program is 10.5 hours.

This certificate program addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank. Customer Service Representatives (CSRs) conduct basic banking transactions and cross-sell bank products and services. Successful CSRs respond to customer needs with a thorough understanding of retail products and services, and resolve customer problems with knowledge of pertinent bank policies and procedures. In addition to the courses that address sales and customer service, the curriculum also emphasizes business ethics and banking fundamentals. Basic selling and cross-selling are covered as well.

Topics that will be covered are:

  • Banking Basics
  • Why Quality Customer Service Matters
  • Communication Basics
  • Online Communication
  • Verbal Communication
  • Written Communication
  • Relationship Sales
  • Effective Referrals
  • Overcoming Objections
  • Various Learner Toolkits

To view additional program details, please click HERE.

May
21
Thu
Webinar: Becoming the Primary Financial Institution @ Online
May 21 @ 9:00 am – 12:00 pm

PROGRAM INFORMATION

This webinar will run from 9:00 AM – 12:00 PM EST and is being presented by Focused Results.

Competition is fragmenting the purchase of financial products across all lines of business. Clients split their share of wallets, buying 9-10 products with 6-7 financial institutions. This fast-moving Zoom webinar will identify who is buying your products and which products they are buying from the competition, including non-banks. This program will address how to respond to leverage your advantages as a community financial institution to increase your share of wallet and become the Primary Financial Institution.

This webinar will cover:

  • Your services and revenues that are at risk
  • Lessons from other disrupted industries
  • Your competitive advantages
  • What clients are really looking for
  • How the millennials fit in
  • The digital client
  • Where do the clients go and where are they buying
  • How to recapture lost assets – loans, deposits, investments, services

Who should attend: Anyone responsible for driving sales results in a community financial institution.

 

SPEAKER INFORMATION

Duane Sobecki – Founder, Co-Owner & CSO, Focused Results

Duane is the founder, co-owner, and CSO of Focused Results, Duane is a renowned authority in sales strategy and strategic market segmentation, Mr. Sobecki provides assertive strategies to drive loan demand, business development, product and service lines to community banks and other FI’s.

Mr. Sobecki specializes in helping the financial services industry better segment important markets, and direct sales and marketing strategies at those key segments to ensure revenue and profit growth. Mr. Sobecki is the principal writer of Market Data Monday, a weekly look at how banks can take advantage of the improving economy, and the author of numerous reports and booklets on key market segment development and improvement.

Mr. Sobecki holds BS from the Kelley School of Business at Indiana University and has a certificate in management planning from the University of Illinois – Chicago.

 

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

May
28
Thu
Webinar: Generational Client Retention and Growth Strategies @ Online
May 28 @ 9:00 am – 12:00 pm

PROGRAM INFORMATION

This webinar will run from 9:00 AM – 12:00 PM EST and is being presented by Focused Results.

This fast-paced webinar will look at the differences in opinions, views and behaviors of each generation. Registrants will learn how to modify strategies to grow business from each generational segment, including appropriate adjustments to digital and in-person client approaches and experiences. There is a generational wave of wealth transference and you want to be able to stay atop the wave. Our Zoom software will enable attendees to get an in-person vibe from this virtual program.

Specific topics that will be discussed are:

  • The big differences between generations and the startling similarities in decision-making
  • Which marketing approaches appeal to each generation
  • New ways to engage all groups both in-person and digitally
  • Checking, deposit products, e-banking, wealth management and insurance
  • Targeting loan growth
  • Educational approaches
  • Tactical road map to beat your competition

Who should attend? Anyone engaged in the marketing and selling of banking services to younger clients or prospects.

 

SPEAKER INFORMATION

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

Jun
9
Tue
Webinar: Certified Banking Vendor Manager Training @ Online, Self-Paced
Jun 9 @ 9:00 am

PROGRAM INFORMATION

The NCBA is partnering with SBS CyberSecurity on the Certified Banking Vendor Manager virtual training. This training is self-paced, with a launch date of June 9. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. Total allowed time to complete the course is ten weeks, and includes 6.5 lecture hours, 8 lab exercises and a final exam. Click HERE to watch a short video from the instructor for a more detailed description of the course.

This course includes real-world exercises to build a comprehensive vendor management program to take back to organizations. Objectives include:

  • Become a trusted expert in vendor management in the eyes of your auditor or examiner
  • Develop a clear understanding and confidently implement a vendor selection and review process
  • Comply with FFIEC external dependency management guidelines

Topics that will be covered are:

  • Vendor breaches, laws and regulations
  • Information security program and risk management
  • Selection of vendors
  • Ongoing vendor management
  • Creating a dynamic vendor management program
  • Contract structuring
  • IT audit and exam preparation

This is a must-attend program for ISOs, Auditors, IT Managers, Compliance Officers, Security Personnel and Operations Officers.

 

Speaker Information

Jon Waldman – Co-Founder, SBS CyberSecurity and SBS Institute & Executive Vice President, IS Consulting
CISA, CRISC

Jon Waldman is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. He maintains his CISA and CRISC certifications and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance with an emphasis in Banking and Finance Security from Dakota State University. Over the last ten years Jon has helped hundreds of financial institutions across the country create and implement comprehensive, valuable, and manageable Information Security Programs. He also conducts webinars and certification programs for the SBS Institute.

Jul
8
Wed
Webinar Release: Compliance with Unclaimed Property Regulations
Jul 8 @ 10:00 am

Registration Will Open on May 1.

PROGRAM INFORMATION

This webinar will be recorded and distributed to registered attendees on July 8. Attendees will be able to download the program in it’s entirety, the link will never expire and there are no limitations on how many times the program is viewed. Speaker contact information will be provided, should registrants have any follow-up questions.

The North Carolina Department of State Treasurer Unclaimed Property Division (UPD) is committed to assisting businesses and organizations, referred to as “holders,” in understanding and becoming compliant with the state’s unclaimed property requirements. Most organizations have unclaimed property as a result of normal business operations.

The purpose of UPD’s presentation, “Compliance with Unclaimed Property Regulations,” is to provide holders with the information and tools needed to successfully report their unclaimed property.  The presentation will show how to Identify property, locate property owners, prepare reports and submit reports. In addition, it will provide a brief history of UPD, detail NC’s four-step reporting process, and communicate helpful tips and resources.

The following topics will be covered:

  • Definition of unclaimed property
  • Types of unclaimed property
  • Returning unclaimed property to the rightful owners
  • Purpose of the Unclaimed Property Act
  • Four-step process in reporting unclaimed property
  • NC Bankers specific unclaimed property types and dormancies
  • Voluntary Disclosure Program
  • Record retention
  • Suggestions to prevent unclaimed property
  • Reporting resources

 

SPEAKER INFORMATION

Natasha Bostick-Drake – Compliance Auditor, Unclaimed Property Division

Natasha Bostick-Drake is a Compliance Auditor for the Unclaimed Property Division. Natasha performs unclaimed property compliance reviews and desk audits of organizations/businesses to ensure compliance with NC Unclaimed Property laws.  She joined the Unclaimed Property Division in 2019. Before joining the UPD, Natasha worked at New York Presbyterian Hospital, where she was responsible for revenue capture and auditing of clinical services and procedures.

 

 

Pacis Regina – Compliance Auditor, Unclaimed Property Division

Pacis Regina is a Compliance Auditor for the Unclaimed Property Division. Her role is to educate holders regarding NC Unclaimed Property laws and to assist them with identifying and reporting unclaimed property in order to return it to the rightful owners. Pacis joined the Unclaimed Property Division in 2014.

Jul
15
Wed
Webinar: A Proactive Approach to Liquidity Management @ Online - Link Will Be Sent in Advance
Jul 15 @ 10:00 am – 11:15 am

Registration will open on May 4

PROGRAM INFORMATION

The NCBA is partnering with Darling Consulting Group on the Proactive Approach to Liquidity Management virtual training. This is a live webinar that will take place from 10:00 – 11:30 AM EST on Wednesday, July 15. Attendees will be sent the login information 24 hours in advance. The session will run for about an hour and will be followed by a 15 minute Q&A session.

Loan growth continues to outpace deposit growth and on-balance sheet liquidity levels are declining. Wholesale funding levels are on the rise and deposit attrition levels continue to increase. Undeniably, liquidity is under pressure – and regulators are taking notice. This session will address the challenging liquidity landscape in our industry, and what every bank should be doing to develop a “best practice” approach in liquidity management – regardless of the levels of liquidity you have today.

Key takeaways will include:

  • Managing regulatory pressures
  • Identifying the appropriate liquid asset cushion
  • Learning the importance of an effective Contingency Funding Plan
  • Building the appropriate stress tests and remediation plans
  • Becoming comfortable with higher levels of wholesale funding
  • Case studies to improve margin and manage liquidity

This session is designed for CEOs, presidents, CFOs, lenders, controllers and ALCO members. 

 

Speaker Information

Mark Haberland – Managing Director, Darling Consulting Group

In his role, Mark works directly with financial institutions to strengthen their asset liability management process. He provides support to clients in the areas of liquidity risk management, capital, ALM modeling and reporting and regulatory compliance.  He is a top-rated speaker and frequent author on numerous balance sheet management topics and conducts customized executive and board-level workshops to improve financial institutions’ performance through a more focused ALCO process. Mark is also a member of the Financial Managers Society’s Finance Council. Mark has been with DCG since 1997 and oversaw the operations of the company’s Financial Analytics Group for many years. He has over 20 years of experience in the banking industry in the areas of asset liability management and bank auditing.