Apr
15
Wed
Virtual Cybersecurity Seminar @ Online
Apr 15 @ 8:50 am – 3:30 pm

PROGRAM INFORMATION

This virtual program is being offered by SBS CyberSecurity. This seminar is designed to provide training on evolving cybersecurity threats and what your bank should do to build  a strong Information Security Program that helps protect against these threats. We will identify components of a comprehensive Information Security Program that enables successful IT Examinations and minimizes your risk against real-world threats. This seminar will walk attendees through various FFIEC, FDIC and OCC resources, as well as other best practices. We will also review some timely hot-stove topics, including Pandemic Preparedness, Managed Service Providers, and creating a Culture of Security at your institution.

This event will be recorded so registrants can watch at a later date if unable to attend live.

Agenda:
8:30 AM – Event Lobby Opens
8:50 AM – Welcome & Housekeeping
9:00 AM – Modern Cybercrime Trends
10:00 AM – 10-Minute Break
10:10 AM – Pandemic Planning, Business Continuity and Remote Working
11:10 AM – 10-Minute Break
11:20 AM – Managing Your Managed Service Provider – 12 Questions to Ask Your MSP
12:00 PM – 45-Minute Lunch Break
12:45 PM – Information Security Program Components, including: IT Risk Assessment, Vendor Management, Business Continuity, Cybersecurity (Organizational) Risk Assessment
2:10 PM – 10-Minute Break
2:20 PM – Cybersecurity Culture and Training Programs
3:00 PM – 10-Minute Break
3:10 PM – SBS Panel Discussions + Q&A
3:30 PM – Event Concludes
4:00 PM – Event Lobby Closes

May
5
Tue
Webinar: Digital Planning – Creating a 12-Month Plan for Digital Transformation @ Online
May 5 @ 10:00 am – 11:30 am

Good news! Since this program is just around the corner, we’ve extended the early bird discount to 1 week prior.

PROGRAM INFORMATION

This is a live webinar that will promptly begin at 10:00 AM EST. The link for the program and handouts will be emailed to attendees 24 hours before the training commences.

Now more than ever your institution needs a plan to become a digital workplace.

Digital workplace projects promise to transform companies from tired legacy thinking into teams of engaged employees that disrupt their competitors. The COVID-19 crisis has added urgency to digital transformation – companies that can’t operate digitally and remotely are finding it difficult to operate at all.

But, let’s be honest, digital workplace projects have a way of getting off track. In fact Forbes Magazine noted that 84% of digital workplace projects fail. Three of the most frequently sited reasons: not understanding the unique planning process, no plan for change management, and a lack of leadership engagement. This session will dive into an annual digital workplace planning process, what should be included in your roadmap, how to engage leaders and users in the process, and what to consider leaving out. You’ll go beyond technology and into changing how your business thinks about people and about getting work done.

Attendees will take away a framework for planning digital workplaces, a workbook full of ideas, and a process for keeping up the momentum. 

 

SPEAKER INFORMATION

Geoff Ables – Managing Partner, C5 Insight

Bestselling author, international keynote speaker and consultant, Geoff Ables is a thought leader on digital customer and employee engagement. Geoff’s most recent book, “The LUCK Principle,” delivers fresh insight and inspiration into creating people-centric digital workplaces. Geoff has worked with over 35 financial services providers throughout his career, and has delivered keynotes and articles for: Summit EMEA, NC Bank Manager Conference, Customer Experience South Africa, EuroForum, BusinessWeek, USA Today, CRM Evolution, Smart Call Center and many others. His firm, C5 Insight, has twice been named an Inc 5000 company, and advises organizations on intranet, digital workplace and CRM projects.  Geoff is also an avid motorcycle and wine enthusiast and has appeared as a guest on TruTVs’s, “The Impractical Jokers.”

May
6
Wed
Virtual Training: Universal Banker Crash Course @ Online
May 6 – May 7 all-day

PROGRAM INFORMATION

This two-day, virtual program will run from 9:00 AM – 4:00 PM EST on each day and is being presented by Focused Results.

With constant change facing our industry, transactions falling, overall visits declining, we must find ways to engage our clients, new clients and the community. We must find ways to deliver better client service in a more efficient manner.

The Universal Banker Crash Course is a two-day, comprehensive program for beginning and new frontline professionals in the branch, who focus on creating a client-friendly environment on a budget. This program will focus on how we deliver the ultimate client experience, streamlining work processes to make things fun for both employees and the client. The program will include group discussion and problem-solving, fresh ideas through presentation, and a case-study.

The goals of the program are:

  • To understand the challenges in the banking industry
  • Learn about the best user/client experience
  • Gain the ability to plan for the impact of technology, artificial intelligence and self-service
  • Hone the skills to be an ambassador for the company and learn how to build your personal network

Who should attend? Retail professionals in the branches, or folks wanting to move into the branches. These employees might be new hires, beginning professionals or those with years of experience. Also recommended are those who are emerging frontline retail professionals who want to become more qualified to move laterally or forward in the organization.

 

SPEAKER INFORMATION

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

May
7
Thu
Webinar: Financial Statement Analysis @ Online
May 7 @ 10:00 am – 11:30 am

PROGRAM INFORMATION

This is a live webinar that will promptly begin at 10:00 AM EST. The link for the program and handouts will be emailed to attendees 24 hours before the training commences.

There is a lot of work for commercial bankers, now more than ever. This class will provide a framework for how to analyze financial statements, along with how to manage and prioritize companies through identifying risk levels with a focus on the current Coronavirus economy.

This class will cover the primary drives and understanding of financial statement analysis. All strong analysts know how to efficiently and confidently navigate through the financials. They understand when something happens and how it affects the financials. They can deliver a clear and concise, verbal and written analysis which steers the direction of a corporate or commercial lending deal. This necessary skill is essential during good economic times when analysts should be able to structure deals and also during economic turns when companies are being hit with challenges.

Specific topics and case studies include:

  • Two case studies that target what a commercial banker should be looking at when analyzing a company
  • The three types of financial statements
  • The Coronavirus economy: What to expect to see in the financials for each upcoming quarter and at year-end of 2020

 

SPEAKER INFORMATION

David Nicholson – Credit Training, Inc.

David Nicholson started his 22 year corporate and commercial banking career at Fleet Financial Group in Boston, where he completed his formal commercial credit training. Mr. Nicholson has a long successful history of structuring deals in large corporate and middle market worlds, mostly in the C&I space. Mr. Nicholson has been teaching aspects of credit training for over 10 years, while formally establishing a three-month, fully interactive, live credit training program over the past four years. In that span, Mr. Nicholson has successfully taught over 45 financial analysts who work at numerous banks across Massachusetts. Mr. Nicholson and Credit Training, Inc. have been written about in Banker & Tradesman (Cover – 2016), American Banker (2018, 2018) and most recently, the Charlotte Business Journal (2019).

May
13
Wed
Webinar: ABA Customer Service Representative Certificate @ Online, Self-Paced
May 13 @ 9:00 am

PROGRAM INFORMATION

The NCBA is partnering with the American Bankers Association on a special launch of their Customer Service Representative Certificate. This training is self-paced, with a launch date of Wednesday, May 13. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. The estimated time allotment for this program is 10.5 hours.

This certificate program addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank. Customer Service Representatives (CSRs) conduct basic banking transactions and cross-sell bank products and services. Successful CSRs respond to customer needs with a thorough understanding of retail products and services, and resolve customer problems with knowledge of pertinent bank policies and procedures. In addition to the courses that address sales and customer service, the curriculum also emphasizes business ethics and banking fundamentals. Basic selling and cross-selling are covered as well.

Topics that will be covered are:

  • Banking Basics
  • Why Quality Customer Service Matters
  • Communication Basics
  • Online Communication
  • Verbal Communication
  • Written Communication
  • Relationship Sales
  • Effective Referrals
  • Overcoming Objections
  • Various Learner Toolkits

To view additional program details, please click HERE.

May
21
Thu
Webinar: Becoming the Primary Financial Institution @ Online
May 21 @ 9:00 am – 12:00 pm

PROGRAM INFORMATION

This webinar will run from 9:00 AM – 12:00 PM EST and is being presented by Focused Results.

Competition is fragmenting the purchase of financial products across all lines of business. Clients split their share of wallets, buying 9-10 products with 6-7 financial institutions. This fast-moving Zoom webinar will identify who is buying your products and which products they are buying from the competition, including non-banks. This program will address how to respond to leverage your advantages as a community financial institution to increase your share of wallet and become the Primary Financial Institution.

This webinar will cover:

  • Your services and revenues that are at risk
  • Lessons from other disrupted industries
  • Your competitive advantages
  • What clients are really looking for
  • How the millennials fit in
  • The digital client
  • Where do the clients go and where are they buying
  • How to recapture lost assets – loans, deposits, investments, services

Who should attend: Anyone responsible for driving sales results in a community financial institution.

 

SPEAKER INFORMATION

Duane Sobecki – Founder, Co-Owner & CSO, Focused Results

Duane is the founder, co-owner, and CSO of Focused Results, Duane is a renowned authority in sales strategy and strategic market segmentation, Mr. Sobecki provides assertive strategies to drive loan demand, business development, product and service lines to community banks and other FI’s.

Mr. Sobecki specializes in helping the financial services industry better segment important markets, and direct sales and marketing strategies at those key segments to ensure revenue and profit growth. Mr. Sobecki is the principal writer of Market Data Monday, a weekly look at how banks can take advantage of the improving economy, and the author of numerous reports and booklets on key market segment development and improvement.

Mr. Sobecki holds BS from the Kelley School of Business at Indiana University and has a certificate in management planning from the University of Illinois – Chicago.

 

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

May
28
Thu
Webinar: Generational Client Retention and Growth Strategies @ Online
May 28 @ 9:00 am – 12:00 pm

PROGRAM INFORMATION

This webinar will run from 9:00 AM – 12:00 PM EST and is being presented by Focused Results.

This fast-paced webinar will look at the differences in opinions, views and behaviors of each generation. Registrants will learn how to modify strategies to grow business from each generational segment, including appropriate adjustments to digital and in-person client approaches and experiences. There is a generational wave of wealth transference and you want to be able to stay atop the wave. Our Zoom software will enable attendees to get an in-person vibe from this virtual program.

Specific topics that will be discussed are:

  • The big differences between generations and the startling similarities in decision-making
  • Which marketing approaches appeal to each generation
  • New ways to engage all groups both in-person and digitally
  • Checking, deposit products, e-banking, wealth management and insurance
  • Targeting loan growth
  • Educational approaches
  • Tactical road map to beat your competition

Who should attend? Anyone engaged in the marketing and selling of banking services to younger clients or prospects.

 

SPEAKER INFORMATION

Jennie Sobecki – Owner & CEO, Focused Results

Jennie is the owner and CEO of Focused Results, LLC, a sales and marketing strategy, consulting, and training firm, concentrating in results-driven process consulting and training experience in community banks and FI’s. An expert in designing and implementing sales efforts and processes, Ms. Sobecki designs solutions to drive top line growth through better utilization and training of existing sales forces, including sales management.

​Mrs. Sobecki is a graduate of Indiana University and has a certificate in consulting services from Ball State University. Prior to joining Focused Results, Ms. Sobecki was Director of Sales and Marketing for a $3 billion bank holding company, Sales Manager for a high performing mid-level bank, and Director of Corporate Training for a large Midwest insurance company. A charismatic speaker and consultant, Ms. Sobecki consults with numerous financial service organizations on revenue, sales, sales leadership, and organizational performance.

Jun
4
Thu
LIBOR Lunch and Learn @ North Carolina Bankers Association
Jun 4 @ 10:00 am – 2:00 pm

PROGRAM INFORMATION

We are proud to be partnering with Arnold & Porter on this Lunch and Learn!

As regulators, financial institutions and other market participants worldwide prepare to transition away from LIBOR by the end of 2021, affected entities have already begun to implement their internal transition processes. In this presentation, Arnold & Porter attorneys Arturo Caraballo, Gregory Harrington and Charles Yi will discuss the LIBOR transition and what financial institutions are doing to prepare for this market-shifting event.

Topics will include:

  • An introduction to LIBOR, its importance and its (likely) end
  • How regulators and trade associations are preparing
  • Differences between LIBOR and other proposed benchmark options, including SOFR
  • LIBOR transition challenges
  • Approaches for modifying existing contracts and drafting new contractual language
  • Next steps

 

SPEAKER INFORMATION

Arturo Caraballo – Counsel, Arnold & Porter

Arturo Caraballo has extensive experience representing clients in a broad range of international financial transactions, with an emphasis on Latin America.

Mr. Caraballo has advised foreign and domestic, sovereign and private sector clients on hundreds of complex transactions throughout Latin America. The transactions on which he has advised clients include capital markets offerings and liability management operations; bilateral and syndicated loans; debt restructurings; project and structured financings; export and multilateral credits; investment management agreements; and swap and derivative transactions.

Mr. Caraballo first joined the firm in 1997 and spent nearly a decade in the firm’s Corporate and Securities practice. Before returning in 2015, he served as President and General Counsel of Veris Consulting, Inc. where he managed a wide range of contractual, corporate, litigation and risk management matters for the accounting and financial management consulting firm and oversaw the firm’s day-to-day operations.

Mr. Caraballo graduated from Tulane Law School and has served on the Board of Directors of the Hispanic Bar Association of the District of Columbia. He is fluent in Spanish.

 

Gregory Harrington – Partner, Arnold & Porter

Gregory Harrington has extensive experience in major international financial transactions in Latin America, particularly in the area of capital markets and banking. Mr. Harrington’s practice includes corporate and project finance, including equity and debt securities sold pursuant to US Securities and Exchange Commission (SEC) registration, Rule 144A or Regulation S; and listings on the New York, London, Luxembourg, and Irish Stock Exchanges; Securities Act, Securities Exchange Act, and Investment Company Act compliance; and advising sponsors and lenders in connection with project finance transactions.

Prior to joining the firm, Mr. Harrington was a partner at another international law firm based in São Paulo, having previously practiced in Madrid, New York, and Washington, DC. Prior to attending law school, he was a lending officer at Chemical Bank (now JPMorgan Chase Bank) in New York, including participating on the creditors committee for the renegotiation of the Republic of Colombia’s international debt obligations.

 

Charles Yi – Partner, Arnold & Porter

Charles Yi brings to his practice a deep understanding of the financial services and legislative sectors, having served as General Counsel of the Federal Deposit Insurance Corporation (FDIC) from 2015 to 2019. In that role, he was involved in major banking policy initiatives and legislation as well as the implementation of related rulemaking. Mr. Yi also had supervisory responsibility over FDIC enforcement and litigation activity. In addition, he served on the FDIC’s fintech steering committee, and established a fintech working group within the Legal Division. As FDIC General Counsel, Mr. Yi served as Chairman of the Legal Advisory Group of the Federal Financial Institutions Examination Council (FFIEC) and as a government member of the Administrative Conference of the United States (ACUS).

Mr. Yi’s experiences on Capitol Hill include serving as staff director and chief counsel on the Senate Committee on Banking, Housing, and Urban Affairs responsible for all issues under the committee’s jurisdiction (including banking, securities, insurance, and housing finance); chief counsel and deputy staff director of the Senate Banking Committee; and counsel for the Committee on Financial Services of the US House of Representatives. He also served as deputy assistant secretary for banking and finance at the US Treasury Department.

While at the House Financial Services Committee, Mr. Yi worked on banking and insurance issues and participated in the creation of the Troubled Asset Relief Program (TARP) during the height of the financial crisis. And during his tenure at the Senate Banking Committee and the Treasury, he was instrumental in the creation and implementation of the Dodd-Frank Act.

While serving as senior staff on the Senate Banking Committee, Mr. Yi led the reauthorization of the Terrorism Risk Insurance Act (TRIA), Ex-Im Bank, and the National Flood Insurance Program, and helped to draft and shepherd the passage of the Credit CARD Act.

Jun
10
Wed
2020 Call Report Seminar @ North Carolina Bankers Association
Jun 10 all-day

PROGRAM INFORMATION

This is a must attend event for CFOs, COOs, and anyone who is responsible for the preparation of call reports. 

This event is being presented by Mauldin & Jenkins, and is designed to explain the why’s, how’s, and where’s of call report preparation, and will offer practical techniques to improve your overall reporting process. This course is perfect for both the beginner and the experienced call report preparer, as the instructors will pace the class based upon the experience level of the attendees. Participants will receive a detailed line-by-line review in the completion of significant schedules of a call report and will be encouraged to share their call reporting experiences. Appropriate items to be reported and relationships between schedules will be discussed as part of this review. Seminar topics include:

  • Proposed Changes to 2020 Call Reporting
  • Review of Commonly Misreported Items in Loan Schedule RC-C and Other Key Schedules
  • Discussion of Regulatory Capital Schedule RC-R, including Proposed Simplifications to the Capital Rule

 

SPEAKER INFORMATION

Michael Gordon, CPA

Michael is a director with Mauldin & Jenkins, LLC.  Since joining Mauldin & Jenkins, LLC in 2005, Michael has focused his career on audits for financial institutions. He has worked on financial statement audits and internal audits for both public and private companies, mortgage companies and credit unions.  Additionally, Michael’s experience includes assisting clients with FDICIA and SOX 404 testing, HUD compliance, loss-share accounting and compliance, and regulatory reporting. His experience at Mauldin & Jenkins, LLC also includes audits of clients within the governmental sector and the healthcare industry as well as audits of employee benefit plans.

 

 

Kris Trainor, CPA

Kris is a partner with Mauldin & Jenkins, LLC. Kris received his BBA in Accounting from Georgia Southern University in 1995 and works out of the Atlanta office of Mauldin & Jenkins, LLC. Since joining Mauldin & Jenkins in 1995, Kris has focused his career on audits for financial institutions. Kris has continued his professional education by attending a variety of audit and tax training classes. Kris is a member of the American Institute of Certified Public Accountants and the Georgia Society of Certified Public Accountants. He is a Certified Public Accountant in the state of Georgia and is licensed to practice in California. Kris previously served on the AICPA’s Examination Content Subcommittee for the Audit section of the CPA exam.

 

LODGING INFORMATION

The NCBA has secured a discounted rate of $189/night for our attendees at the Raleigh Marriott Crabtree Valley. To secure this discounted rate, please use the link below. To secure a room through the hotel’s website, please use corporate code T1954.

Book your corporate rate for NC Bankers Association

 

In addition, the NCBA also has a corporate rate at the Raleigh North Hills Hilton, which is $182/night. To secure this discounted rate, please use the link below.

Book your corporate rate for the NC Bankers Association

Jul
8
Wed
Webinar Release: Compliance with Unclaimed Property Regulations
Jul 8 @ 10:00 am

Registration Will Open on May 1.

PROGRAM INFORMATION

This webinar will be recorded and distributed to registered attendees on July 8. Attendees will be able to download the program in it’s entirety, the link will never expire and there are no limitations on how many times the program is viewed. Speaker contact information will be provided, should registrants have any follow-up questions.

The North Carolina Department of State Treasurer Unclaimed Property Division (UPD) is committed to assisting businesses and organizations, referred to as “holders,” in understanding and becoming compliant with the state’s unclaimed property requirements. Most organizations have unclaimed property as a result of normal business operations.

The purpose of UPD’s presentation, “Compliance with Unclaimed Property Regulations,” is to provide holders with the information and tools needed to successfully report their unclaimed property.  The presentation will show how to Identify property, locate property owners, prepare reports and submit reports. In addition, it will provide a brief history of UPD, detail NC’s four-step reporting process, and communicate helpful tips and resources.

The following topics will be covered:

  • Definition of unclaimed property
  • Types of unclaimed property
  • Returning unclaimed property to the rightful owners
  • Purpose of the Unclaimed Property Act
  • Four-step process in reporting unclaimed property
  • NC Bankers specific unclaimed property types and dormancies
  • Voluntary Disclosure Program
  • Record retention
  • Suggestions to prevent unclaimed property
  • Reporting resources

 

SPEAKER INFORMATION

Natasha Bostick-Drake – Compliance Auditor, Unclaimed Property Division

Natasha Bostick-Drake is a Compliance Auditor for the Unclaimed Property Division. Natasha performs unclaimed property compliance reviews and desk audits of organizations/businesses to ensure compliance with NC Unclaimed Property laws.  She joined the Unclaimed Property Division in 2019. Before joining the UPD, Natasha worked at New York Presbyterian Hospital, where she was responsible for revenue capture and auditing of clinical services and procedures.

 

 

Pacis Regina – Compliance Auditor, Unclaimed Property Division

Pacis Regina is a Compliance Auditor for the Unclaimed Property Division. Her role is to educate holders regarding NC Unclaimed Property laws and to assist them with identifying and reporting unclaimed property in order to return it to the rightful owners. Pacis joined the Unclaimed Property Division in 2014.