**Click Here for Novel Coronavirus 2019 (COVID-19) Resources**

To register for this program, please contact Brianna Reeder at brianna@ncbankers.org.

PROGRAM INFORMATION

This webinar is being produced by Focused Results and will look at the post COVID-19 financial impact on each generation, including the opinions, views and behaviors of each generation. From the delay of retirement for baby boomers, to the financial squeeze on millennials, attendees will learn how to modify strategies to preserve and grow business from each generational segment. We will examine adjustments to digital and virtual customer approaches and experiences. There is a generational wave of wealth transference that may be delayed, and registrants will learn how to manage their role in it. Attendees will discover specific actions to take to improve service to each generation that will then enable organizational revenue to increase by 10% or more.

Specific topics will include:

• The big differences between generations and the startling similarities in decision-making
• Which marketing approaches appeal to each generation
• New ways to use digital tools to engage all groups in-person
• Checking, deposit products, e-banking, wealth management and insurance
• The troubling role of credit
• Educational approaches
• Tactical road map to beat your competition

And much more!

To register for this program, please contact Brianna Reeder at brianna@ncbankers.org.

PROGRAM INFORMATION

With increasing risk in this new economy, you may have to look at increasing new deposits, and holding on to your existing deposit base. How do you do that, with customers interacting differently than they did last year? This entertaining and fact-oriented presentation will show you how to develop the best approach to set the conditions for increasing deposits, and the best tips for making deposit gathering beneficial for the customer and fun for the banker. We will reveal what drives the customer and what is the real motivation, plus look for what the next logical product the customer or prospect is willing to buy. We will also examine how to make the existing deposit client price insensitive, and more attuned to the value you deliver.

Specific topics will include:

• The bank atmosphere and a “helpful, advisory” philosophy
• Helping the customer save
• Customer acquisition
• Reducing deposit customer attrition
• Cross-selling
• Next logical product
• Your best customers strategies
• Cash management
• Higher interest options
• Remote deposit
• Checking strategies
• Killer business development ideas

And much more!

PROGRAM INFORMATION

The NCBA is partnering with the American Bankers Association on a special launch of their Certificate of Fraud Prevention. This training is self-paced, with a launch date of Wednesday, July 22. Attendees will be given a roster of all participants to allow for peer discussion and networking while taking the course. The estimated time allotment for this program is 5.5 hours.

The ABA Certificate in Fraud Prevention will help financial crimes professionals establish and maintain a fraud management program with sufficient internal and external controls by providing an overview of the various types of criminal behavior commonly used against banks and in-depth training on the applicable U.S. laws and regulations governing fraud.

Topics that will be covered are:

• Introduction to Fraud Management
• Establishing a Fraud Prevention Program
• Types of Fraud and Prevention Strategies
• Operating a Fraud Prevention Program
• Maintaining a Compliant Fraud Prevention Program

To view additional program details, please click HERE.

To register for this program, please contact Brianna Reeder at brianna@ncbankers.org.

PROGRAM INFORMATION

This fast-paced presentation will highlight the challenges facing women as financial decision-makers, investors, and business-people – and celebrates the success they have and how your bank can help celebrate their success. We will examine what women who own businesses say about what is going on now, from their biggest issues to where they see opportunity happening. Women also face longer lifetimes, with lower earnings, and we will illustrate strategies and tactics for the community bank to take to improve the retirement readiness of women in general, and women business owners in particular.

Specific topics will include:

• The earnings gap
• COVID-19 and work disruption
• Women retirement facts
• Women retirement strategies to offset shortfalls – community banking at its best
• Motivations behind women-owned businesses
• Small business trends and women ownership
• WBENC and other options for the woman-owned business

And much more!

PROGRAM INFORMATION

This program will be pre-recorded and distributed to attendees on the morning of August 12. The link for the recording will never expire and does not have a cap on how many times it can be viewed.

Managing distressed accounts begins at the application intake stage and continues through recovery. The road is often fraught with disaster. With over 60 years of combined experience representing banks and the credit industry, Caren Enloe and Jeff Rogers will discuss their do’s and don’ts for maximizing recovery and for avoiding common pitfalls experienced by banks and other credit providers, including:

• How to properly secure your loan on the front end and prevent common issues which may jeopardize your recovery
• How to avoid common errors and liability in collecting distressed accounts
• How to protect your interests in bankruptcy without violating the automatic stay

SPEAKER INFORMATION

Caren Enloe is a partner with Smith Debnam Narron Drake Saintsing & Myers, LLP (Raleigh NC) and leads the firm’s consumer financial services litigation and compliance practice.  Caren is active in several national trade groups focused on receivable management and consumer finance.  She currently serves as the chair of the American Bar Association’s debt collection subcommittee and as a member of the governing committee for the Conference on Consumer Finance Law.

Jeff Rogers is a partner with Smith Debnam Narron Drake Saintsing & Myers, LLP (Raleigh NC) and leads the firm’s foreclosure and real estate litigation practices.  Jeff provides both litigation and compliance services to the banking and mortgage industries.